Hello, my name is Chris and i'm happy to assit
what program are you using for email?
I have my e mail under my g mail account but when the error comes up it says my windows mail program is busy
do you use a local software program for the gmail? Or do you use it online?
I use it online
however I am going through quickboods
it shouldn't be interacting with your computer except to upload a file
let me grab you a free malware scan
lets start there to make sure we are working with a clean machine
and then we can troubleshoot further
if that doesn't fix it
click on the green download now button once
save it to your computer
and run the full scan
ok well I think this a good start bc I could barely get back to this page to respond
my comp wanted to almost freeze
well we will get it cleaned up for you
I have a registry cleaner for you too when this is done
im not sure I can open the link my comp wanted to freeze
it's running wierd and slow
how long have is been running with this load of windows?
if you have to leave chat to get it downloaded and installed, that is fine
I will be here still when you get back
how long has the computer been running?
how long have you had it?
its been atleast 3 to 4 years
it's a laptop
i'm sure it can use a good cleaning
ill try the link
the page isn't very graphic
it shouldn't take a lot to load it
the green download now button at the top is what you want
I will be around when you get back here