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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 16842
Experience:  IT professional, resolving issues with financial programs.
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when I try to attach document (invoice) to an expense entry

Resolved Question:

when I try to attach document (invoice) to an expense entry in Quicken 2010, most of the times I get an error messege "Quicken cannot attach the file because it is already in use, Please close the program runing the file and then try again" no programs are runing except Quicken
Submitted: 1 year ago.
Category: Financial Software
Expert:  Richard replied 1 year ago.
Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

which version of windows do you have and do you have Adobe Acrobat installed on your computer?

Thank you

Customer: replied 1 year ago.

window 7, yes I do have Adobe Reader XI installed

Expert:  Richard replied 1 year ago.
Thanks

Uninstall it, restart the computer and then reinstall Reader.

Then restart the computer again and try to attach a document and Let me know the results please

Thank you

Customer: replied 1 year ago.

How do I get back to you


 

Expert:  Richard replied 1 year ago.
You return to this page and post a message like you are doing now.

You can press CTRL+D to add it to your favorites.

Or check your emails for an email from me with a link here.

Let me know how it goes please.

Customer: replied 1 year ago.

Do I have to install and uninstall reader every time I attach a document?

Expert:  Richard replied 1 year ago.
you only need to do it once.

But one thing, is the Scanner program still open when you try to attach?

Make sure it is closed please.

Customer: replied 1 year ago.

I don't know how to follow your instruction, I will wait for my son to come home and then get back to you. until then thank you very much!

Expert:  Richard replied 1 year ago.
You just need to make sure the program you use for scanning is closed before trying to attach the document.

Can you do this please?

Customer: replied 1 year ago.

We tried your recommendations, sometime it works but mostly not able to attache the receipt to the entry in quicken

Expert:  Richard replied 1 year ago.
Are you sure the Scanner program and all other programs are closed when you do this.

This is nearly always the problem.

Customer: replied 1 year ago.

Window task manager does not show the scanner program open

Expert:  Richard replied 1 year ago.
Did you reinstall Adobe?

Customer: replied 1 year ago.

yes

Expert:  Richard replied 1 year ago.
ok,
Click Start, type in MSCONFIG and press enter.

Click on the Startup Tab and click Disable All.

Click on the Services Tab and click "Hide All Microsoft Services"

Then click Disable All

Click ok, restart and test if you still have the problem.

Let me know the results please


Customer: replied 1 year ago.

the problem persist

Expert:  Richard replied 1 year ago.
ok, can you then do a reinstallation of Quicken please.

Let me know the results please

Customer: replied 1 year ago.

RichieMe, Thank you for all your help, I don't have the time to do it now. I will as soon as I get a chance and get back with you. Sorry it is taking so long. I forgot to mention earlier that I get that problem sometime also when I try to attach a receipt that I downloaded from the internet.

Expert:  Richard replied 1 year ago.
ok, then it is more likely the reinstallation will resolve it.

I will mark this question to remain open, so you can return in the event you have any difficulties.

Richard, Financial Specialist
Satisfied Customers: 16842
Experience: IT professional, resolving issues with financial programs.
Richard and 2 other Financial Software Specialists are ready to help you
Customer: replied 1 year ago.

I am sorry to say that the problem persist even after reinstating Quicken. When I start quicken program and scan documents, the first document get attached without a problem, the second time I try to attach a document to an entry I get the same error message

Expert:  Richard replied 1 year ago.
if you scan, then restart the computer and try to attach.

Do the scans attach?

Customer: replied 1 year ago.

It worked.


 


I did try that in the past and it did not,

Expert:  Richard replied 1 year ago.
ok, there is a program running in the background causing this.

I advise to use this method, or you need to make 100% sure (via Task Manager / Processors) that the scanner programmer or anything else is not open.
Customer: replied 1 year ago.

I am really sorry to say that the problem still persist, Above all I would like to thank you for your patience and for sure will write a complementary review for your continuous help over several days and prompt no matter what time of the day. I don't know if and how to pursue fixing the problem because I would very much like to use this feature.


 


The latest I tried is to turn off the computer (laptop) took out the battery waited 10 min before turning the laptop back on and starting only Quicken. I tried to attach documents that were already in my documents and the same error message appeared.

Expert:  Richard replied 1 year ago.
ok, lets make sure nothing is wrong with Windows by doing the following.

ok, than do the following please

Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /f

Press enter.

It will complain the Volume is in use and to run on restart. Say YES and restart the computer

Than test and Let me know the results please

Thank you
Customer: replied 1 year ago.

When I typed sfc/scannow this message appeared "Window Resource Protection found corrupt files but was unable to fix some of them. Details are included in CBS.log Windir\logs\CBS\CBS.log. For example c:\windows\logs\CBS\CBS.log"


I completed your instructions and the same error message appeared

Expert:  Richard replied 1 year ago.
Can you click Start, Computer

Go to c:\windows\logs\CBS\CBS.log

And put the contents of the log file here please.

Customer: replied 1 year ago.

2013-06-10 12:38:38, Info CBS Starting TrustedInstaller initialization.
2013-06-10 12:38:38, Info CBS Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2013-06-10 12:38:39, Info CSI 00000001@2013/6/10:16:38:39.03 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef8e9f0ad @0x7fefb559849 @0x7fefb5234e3 @0xff22e97c @0xff22d799 @0xff22db2f)
2013-06-10 12:38:39, Info CSI 00000002@2013/6/10:16:38:39.03 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef8e9f0ad @0x7fefb5a6816 @0x7fefb572aac @0x7fefb5235b9 @0xff22e97c @0xff22d799)
2013-06-10 12:38:39, Info CSI 00000003@2013/6/10:16:38:39.03 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef8e9f0ad @0x7fefb3c8738 @0x7fefb3c8866 @0xff22e474 @0xff22d7de @0xff22db2f)
2013-06-10 12:38:39, Info CBS Ending TrustedInstaller initialization.
2013-06-10 12:38:39, Info CBS Starting the TrustedInstaller main loop.
2013-06-10 12:38:39, Info CBS TrustedInstaller service starts successfully.
2013-06-10 12:38:39, Info CBS SQM: Initializing online with Windows opt-in: False
2013-06-10 12:38:39, Info CBS SQM: Cleaning up report files older than 10 days.
2013-06-10 12:38:39, Info CBS SQM: Requesting upload of all unsent reports.
2013-06-10 12:38:39, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2013-06-10 12:38:39, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2013-06-10 12:38:39, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2013-06-10 12:38:39, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2013-06-10 12:38:39, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2013-06-10 12:38:39, Info CBS NonStart: Checking to ensure startup processing was not required.
2013-06-10 12:38:39, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x18dfc20
2013-06-10 12:38:39, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2013-06-10 12:38:39, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1e8
2013-06-10 12:38:39, Info CSI 00000007@2013/6/10:16:38:39.050 CSI perf trace:
CSIPERF:TXCOMMIT;785
2013-06-10 12:38:39, Info CBS NonStart: Success, startup processing not required as expected.
2013-06-10 12:38:39, Info CBS Startup processing thread terminated normally
2013-06-10 12:38:39, Info CSI 00000008 CSI Store(NNN) NNN-NNNN(0x000000000040e110) initialized
2013-06-10 12:38:39, Info CBS Session: 30303736_4123888234 initialized by client WindowsUpdateAgent.
2013-06-10 12:38:39, Info CBS Trusted Installer signaled for shutdown, going to exit.
2013-06-10 12:38:39, Info CBS Ending the TrustedInstaller main loop.
2013-06-10 12:38:39, Info CBS Starting TrustedInstaller finalization.
2013-06-10 12:38:39, Info CBS Ending TrustedInstaller finalization.
2013-06-10 12:42:03, Info CBS Starting TrustedInstaller initialization.
2013-06-10 12:42:03, Info CBS Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2013-06-10 12:42:04, Info CSI 00000001@2013/6/10:16:42:04.746 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feeb4af0ad @0x7feeb7d9849 @0x7feeb7a34e3 @0xffd6e97c @0xffd6d799 @0xffd6db2f)
2013-06-10 12:42:04, Info CSI 00000002@2013/6/10:16:42:04.887 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feeb4af0ad @0x7feeb826816 @0x7feeb7f2aac @0x7feeb7a35b9 @0xffd6e97c @0xffd6d799)
2013-06-10 12:42:04, Info CSI 00000003@2013/6/10:16:42:04.902 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feeb4af0ad @0x7fef2ed8738 @0x7fef2ed8866 @0xffd6e474 @0xffd6d7de @0xffd6db2f)
2013-06-10 12:42:04, Info CBS Ending TrustedInstaller initialization.
2013-06-10 12:42:04, Info CBS Starting the TrustedInstaller main loop.
2013-06-10 12:42:04, Info CBS TrustedInstaller service starts successfully.
2013-06-10 12:42:04, Info CBS SQM: Initializing online with Windows opt-in: False
2013-06-10 12:42:04, Info CBS SQM: Cleaning up report files older than 10 days.
2013-06-10 12:42:04, Info CBS SQM: Requesting upload of all unsent reports.
2013-06-10 12:42:04, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2013-06-10 12:42:04, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2013-06-10 12:42:04, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2013-06-10 12:42:04, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2013-06-10 12:42:04, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2013-06-10 12:42:04, Info CBS NonStart: Checking to ensure startup processing was not required.
2013-06-10 12:42:05, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x194fe20
2013-06-10 12:42:05, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2013-06-10 12:42:05, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1e8
2013-06-10 12:42:05, Info CSI 00000007@2013/6/10:16:42:05.136 CSI perf trace:
CSIPERF:TXCOMMIT;626
2013-06-10 12:42:05, Info CBS NonStart: Success, startup processing not required as expected.
2013-06-10 12:42:05, Info CBS Startup processing thread terminated normally
2013-06-10 12:42:05, Info CSI 00000008 CSI Store(NNN) NNN-NNNN(0x00000000003a6320) initialized
2013-06-10 12:42:06, Info CSI 00000009 [SR] Verifying 100 (0x0000000000000064) components
2013-06-10 12:42:06, Info CSI (NNN) NNN-NNNN [SR] Beginning Verify and Repair transaction
2013-06-10 12:42:09, Info CSI (NNN) NNN-NNNN Repair results created:
POQ 0 starts:

POQ 0 ends.
2013-06-10 12:42:09, Info CSI (NNN) NNN-NNNN [SR] Verify complete
2013-06-10 12:42:09, Info CSI (NNN) NNN-NNNN [SR] Verifying 100 (0x0000000000000064) components
2013-06-10 12:42:09, Info CSI (NNN) NNN-NNNN [SR] Beginning Verify and Repair transaction
2013-06-10 12:42:11, Info CSI (NNN) NNN-NNNN Repair results created:
POQ 1 starts:

POQ 1 ends.
2013-06-10 12:42:11, Info CSI 00000010 [SR] Verify complete
2013-06-10 12:42:11, Info CSI 00000011 [SR] Verifying 100 (0x0000000000000064) components
2013-06-10 12:42:11, Info CSI 00000012 [SR] Beginning Verify and Repair transaction
2013-06-10 12:42:13, Info CSI 00000013 Repair results created:
POQ 2 starts:

POQ 2 ends.
2013-06-10 12:42:13, Info CSI 00000014 [SR] Verify complete
2013-06-10 12:42:14, Info CSI 00000015 [SR] Verifying 100 (0x0000000000000064) components
2013-06-10 12:42:14, Info CSI 00000016 [SR] Beginning Verify and Repair transaction
2013-06-10 12:42:16, Info CSI 00000017 Repair results created:
POQ 3 starts:

POQ 3 ends.
2013-06-10 12:42:16, Info CSI 00000018 [SR] Verify complete
2013-06-10 12:42:16, Info CSI 00000019 [SR] Verifying 100 (0x0000000000000064) components
2013-06-10 12:42:16, Info CSI (NNN) NNN-NNNN [SR] Beginning Verify and Repair transaction
2013-06-10 12:42:19, Info CSI (NNN) NNN-NNNN Repair results created:
POQ 4 starts:

POQ 4 ends.
2013-06-10 12:42:19, Info CSI (NNN) NNN-NNNN [SR] Verify complete
2013-06-10 12:42:19, Info CSI (NNN) NNN-NNNN [SR] Verifying 100 (0x0000000000000064) components
2013-06-10 12:42:19, Info CSI (NNN) NNN-NNNN [SR] Beginning Verify and Repair transaction
2013-06-10 12:42:22, Info CSI (NNN) NNN-NNNN Repair results created:
POQ 5 starts:

POQ 5 ends.
2013-06-10 12:42:22, Info CSI 00000020 [SR] Verify complete
2013-06-10 12:42:22, Info CSI 00000021 [SR] Verifying 100 (0x0000000000000064) components
2013-06-10 12:42:22, Info CSI 00000022 [SR] Beginning Verify and Repair transaction
2013-06-10 12:42:25, Info CSI 00000023 Repair results created:
POQ 6 starts:

POQ 6 ends.
2013-06-10 12:42:25, Info CSI 00000024 [SR] Verify complete
2013-06-10 12:42:25, Info CSI 00000025 [SR] Verifying 100 (0x0000000000000064) components
2013-06-10 12:42:25, Info CSI 00000026 [SR] Beginning Verify and Repair transaction
2013-06-10 12:42:27, Info CSI 00000027 Repair results created:

Expert:  Richard replied 1 year ago.
Can you click Start, Control Panel.

Go to User Accounts and make a new user account.

Restart the computer and log in with this new user account and try to attach and tell me please if you still have the problem.



Customer: replied 1 year ago.

It seems to work fine for now under new user. Can I fix my regular user mane?

Expert:  Richard replied 1 year ago.
ok, so it is your account that is corrupt.

Your going to have to this new account as everything to repair an account we have already done.

But all your Applications are still available.

But you will need to use this new account sorry.

Customer: replied 1 year ago.

how do I make my records and programs available to this new user?

Expert:  Richard replied 1 year ago.
They will already be there.

Do you not see them?

Which programs are you missing?

Customer: replied 1 year ago.

I did not check everything but at least all documents are not opening by the new user and I have a program called MYOB which did not transfer

Expert:  Richard replied 1 year ago.
what is the error you get when you try to open documents?

For MYOB, can you click start and search for it.

Else that you will need to install again when in this user account.

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