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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Financial Software
Satisfied Customers: 26019
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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I ave my 2011 taxes on turbo tax 2011 on my computer but every

Customer Question

I ave my 2011 taxes on turbo tax 2011 on my computer but every time I try to open it it gives me a jumble of symbols. I also don't have the 2011 disk anymore so how do I open my tax forms
Submitted: 1 year ago.
Category: Financial Software
Expert:  Viet - Computer Tech replied 1 year ago.

Hi, I will assist,

I'm sorry about the issue. You have some options:

 

You would need TurboTax version 2011 software in order to open your 2011 tax files. If you've purchased the turbotax 2011 software previously online at the turbotax.com website, then you can re-download/reinstall it:

http://turbotax.intuit.com/support/iq/Download-Prior-Year/Download-Your-TurboTax-Software-Purchase/GEN12451.html

If you did not purchase the turbotax 2011 software online at the turbotax.com website previously, then you can purchase the Turbotax 2011 software from Turbotax at

https://turbotax.intuit.com/support/iq/Copy-of-Return/Download-Your-2011-TurboTax-Online-Data-File/HOW13547.html?_requestid=165155

 

Or buy Turbotax 2011 software from the Amazon.com website; it's likely cheaper, about $16:

http://www.amazon.com/TurboTax-Deluxe-Federal-E-file-Version/dp/B005TK648S/ref=sr_1_2?ie=UTF8&qid=1368145468&sr=8-2&keywords=turbotax+2011

 

And/or if you only need your tax 2011 return transcript, then you can get it for free. Please see full details at


http://turbotax.intuit.com/support/iq/Copy-of-Return/IRS-Tax-Return-Transcripts/GEN12739.html

Please reply, so I can help further. Thank you,

Customer: replied 1 year ago.


I'll try the Amazon route the mortgage co. won't accept an IRS transcript. thank you.

Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. OK. If there is any issue when you have the TurboTax 2011 software or if you need anything else in the future, please let me know any time. Also, can you please rate my service by clicking on the smiley face below, then click on Submit when it shows up. Thank you very much

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