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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 7353
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I am using 1099-etc payroll program but Today I can not print

Customer Question

I am using 1099-etc payroll program but Today I can not print it out with error msg saying "SVIEW32.EXE has stopped working". I had no prolem with printing so far. would you let me know how to fix it? (my computer operation :window 7) thanks
Submitted: 1 year ago.
Category: Financial Software
Expert:  csfischer20 replied 1 year ago.

csfischer20 :

Hello

csfischer20 :

My name is Chris

csfischer20 :

How are you tonight?

csfischer20 :

I am glad to assist with you file problem

csfischer20 :

your file problem*

csfischer20 :

If you can go to a command prompt and run a system check, that will be the first thing to do

csfischer20 :

click Start

csfischer20 :

In the little search box type Command Prompt

csfischer20 :

right click on it and run as administrator

csfischer20 :

when the little black screen pops up, type in SFC /SCANNOW and hit enter

csfischer20 :

let the scan and repair run

csfischer20 :

if the problem persists

csfischer20 :

please let me know so that I can walk you through a restore

csfischer20 :

I will leave instructions for that if the file system scan doesn't repair it

csfischer20 :

Click on All Programs, Accessories, System Tools, and System Restore

csfischer20 :

csfischer20 :

Click on the System Restore button

csfischer20 :

csfischer20 :

Click on the Next button

csfischer20 :

csfischer20 :

Select (click on) a listed restore point that you want to restore the drives that were included in the restore point back to how they were when the restore point was created.

csfischer20 :

csfischer20 :

Click on the Next button

csfischer20 :

Click on the Finish button

csfischer20 :

csfischer20 :

Click on Yes

csfischer20 :

[IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE]margin: 2px;[/STYLE][/IMAGE]

csfischer20 :

csfischer20 :

After the computer has restarted, click on the Close button

csfischer20 :

csfischer20 :

Please let me know if you have any questions on this, or if I can explain something for you furhter

csfischer20 :

further*

Expert:  csfischer20 replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Customer: replied 1 year ago.

sorry fot the late reply. I followed your advice but it still did not work. is there any other way to resovle the problem ? thanks

Expert:  csfischer20 replied 1 year ago.
Can you try uninstalling the printer and reinstalling?
Customer: replied 1 year ago.

yes, I did it but it did not work thanks

Expert:  csfischer20 replied 1 year ago.
Ok. I am going opt out here and see if someone else has an idea. Have a good night. Someone else should answer this shortly. Please don't reply to me or it will lock me in it again. Thanks.
Expert:  Robert M. replied 1 year ago.

will other things print on the printer ?

 

how often do you use the program ?

 

will it print other forms ?

Customer: replied 1 year ago.


All other things print well on the printer. Almost once a day. thanks

Expert:  Robert M. replied 1 year ago.
do other forms from the same program print ok ?

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