How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 16835
Experience:  IT professional, resolving issues with financial programs.
Type Your Financial Software Question Here...
Richard is online now
A new question is answered every 9 seconds

I HAVE BOUGHT THE NEW QUICKEN SOFTWARE BUT CANNOT GET IT TO

Resolved Question:

I HAVE BOUGHT THE NEW QUICKEN SOFTWARE BUT CANNOT GET IT TO WORK
Submitted: 1 year ago.
Category: Financial Software
Expert:  Richard replied 1 year ago.
Thanks for your Question. My name is XXXXX XXXXX X look forward to assisting you.

Can you tell me how it will not work please?

Can you install it? Where exactly are you encountering the problem?

Thank you
Customer: replied 1 year ago.

i did install it but nothing happened

Expert:  Richard replied 1 year ago.
Thanks Mary,

Did it complete the install ok?

Customer: replied 1 year ago.

how do i know?

Expert:  Richard replied 1 year ago.
Can I log on and look please on the connected computer?

It is easier.

Go to Click Me

Click the Orange Play button

Download and run the program and click Share

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you
Customer: replied 1 year ago.

there are no #s

Expert:  Richard replied 1 year ago.
There will be, when you run the program click Share and they appear in orange above it.

Customer: replied 1 year ago.

i clicked "click me" downloaded and clicked share, nothing is happening

Expert:  Richard replied 1 year ago.
Click Start, Mary

Type in Quicken and wait

Does anything appear?

Customer: replied 1 year ago.

i have an apple and there is no start

Expert:  Richard replied 1 year ago.
Thanks

On the Mac then, I want you to view this Film on Finding all Applications

http://www.youtube.com/watch?v=jzAroMvpqkA

follow the instructions and tell me if Quicken is in the list please.

Customer: replied 1 year ago.

what am i looking for in applications? can we start over to see if i have downloaded correctly?

Expert:  Richard replied 1 year ago.
You are looking for Quicken Mary.

anything that says Quicken.

Check and if not we go to downloading it again.

Customer: replied 1 year ago.

i have found quicken 2007 and tried to open it. nothing happens. how do i get back to the download?

Expert:  Richard replied 1 year ago.
Where did you purchase it from Mary?

Customer: replied 1 year ago.

through an email from intuit

Expert:  Richard replied 1 year ago.
Thanks, XXXXX XXXXX email again and download it Mary

Tell me when you have.

Customer: replied 1 year ago.

i am trying to find it. they want me to pay again.

Expert:  Richard replied 1 year ago.
Do you recall your username and password XXXXX?

For which version was this? 2013?

Customer: replied 1 year ago.

yes i know my user name and password. quicken shut down quicken 2007 the last of april. i upgraded before this and thought it was done. how do i find my old upgrade?

Expert:  Richard replied 1 year ago.
Thanks,

you need to go to www.quicken.com

In the top right, sign in.

On the left side of the screen, click Downloads & Unlocks.
Click Download next to Quicken to download it again.

Let me know if you have any difficulties please

Customer: replied 1 year ago.

I HAVE FOUND IT AND LOGGED IN BUT IT WILL NOT DOWNLOAD

Expert:  Richard replied 1 year ago.
What happens when you try to download it?

Customer: replied 1 year ago.

IT STARTS WITH BLUE ACROSS THE BAR AND STOPS ABOUT I/8TH OF THE WAY ACROSS

Expert:  Richard replied 1 year ago.
can you give it 10 minutes to download please Mary?

It can take some time.

Customer: replied 1 year ago.

IT STILL WILL NOT TAKE A DOWNLOAD. THEY SAY I HAVE ALREADY DOWN LOADED. I DON'T THINK I EVER INSTALLED THOUGH. HOW DO I FIND THE DOWNLOAD SO I CAN INSTALL PROPERLY?

Expert:  Richard replied 1 year ago.
Search for the file Mary please.

Go to this link and follow the instructions on how to find a file

http://support.apple.com/kb/ht2350

Then search for the file Quicken.

This is the download file, do you find it?
Richard, Financial Specialist
Satisfied Customers: 16835
Experience: IT professional, resolving issues with financial programs.
Richard and other Financial Software Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
< Last | Next >
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
  • I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight. Bonnie Chesnee, SC
  • Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation. John Minneapolis, MN
  • Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with. Orville Hesperia, California
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Robert M.

    Consultant

    Satisfied Customers:

    2553
    30 yrs. of computer experience in financial and marketing departments.
< Last | Next >
  • http://ww2.justanswer.com/uploads/flopcat98/2009-11-02_004348_rob_suit.JPG Robert M.'s Avatar

    Robert M.

    Consultant

    Satisfied Customers:

    2553
    30 yrs. of computer experience in financial and marketing departments.
  • http://ww2.justanswer.com/uploads/DF/dfmcpa7691/2011-1-9_14443_mainprofileimage.64x64.jpg Doug Millington's Avatar

    Doug Millington

    Certified Public Accountant (CPA)

    Satisfied Customers:

    268
    Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.
  • http://ww2.justanswer.com/uploads/BB/bbl242003/2010-12-15_24730_mr.BruceBecker.jpg bbl242003's Avatar

    bbl242003

    Accountant

    Satisfied Customers:

    182
    MBA
  • http://ww2.justanswer.com/uploads/AN/AnswerCPA/2011-9-25_161544_Photoprofessionalportraitseptia.64x64.jpg AnswerCPA's Avatar

    AnswerCPA

    Advisor

    Satisfied Customers:

    175
    QuickBooks Pro Advisor
  • http://ww2.justanswer.com/uploads/Leanne0424/2010-09-06_222047_Just_Answer.jpg Leanne Stewart's Avatar

    Leanne Stewart

    Quickbooks Pro Certified

    Satisfied Customers:

    153
    QuickBooks certified, in my own business for 7+ years.
  • http://ww2.justanswer.com/uploads/Welltor/2010-04-30_122105_welltor.jpg David Bennett's Avatar

    David Bennett

    Certified QuickBooks ProAdvisor

    Satisfied Customers:

    91
    16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!
  • http://ww2.justanswer.com/uploads/JG/jgordosea/2012-6-7_43138_GordosVeritas.64x64.jpg jgordosea's Avatar

    jgordosea

    Enrolled Agent

    Satisfied Customers:

    74
    Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs