How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 7285
Experience:  30 yrs. of computer experience in financial and marketing departments.
23372949
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

When i press my quickbooks icon it goes down to my bottom bar

Resolved Question:

When i press my quickbooks icon it goes down to my bottom bar then when i press that it does not open PLEASE HELP
Submitted: 1 year ago.
Category: Financial Software
Expert:  Robert M. replied 1 year ago.
what version of quickbooks and what operating system please ?
Customer: replied 1 year ago.
Quickbooks 2012
What do you mean by operating system?
Expert:  Robert M. replied 1 year ago.
windows xp or windows 7 or vista or are you using a macintosh where it would be snow leapord or lion or mtn lion

that sort of thing
Customer: replied 1 year ago.

Windows 7

Expert:  Robert M. replied 1 year ago.

open the quickbooks in safe mode by

holding down the ctrl key while double clicking on the quickbooks icon to open it

that should open the quickbooks in safe mode with no company file

go to

file / open company

and browse to my documents and select the file.

If the quickbooks opens but the new company file still wont open

You can try doing a verify and rebuild on it
file / file operations / verify rebuild

http://support.quickbooks.intuit.com/support/Articles/HOW12158

 

or using the company file diagnostic tool

http://support.quickbooks.intuit.com/support/Articles/HOW12723

If those do not work you need to restore a backup

 

If the quickbooks will not open even in safe mode you need to reinstall the quickbooks software

 

QUICKBOOKS CLEAN INSTALL INSTRUCTIONS

try doing a clean install with the instructions on this page. It should not effect your data but i always recomend

making sure that you have a good back up and / or a copy of your data file ( it ends .qbw ) in a safe place such as

a flash drive or another folder.

 

It requires that you have a copy of the quickbooks install cd or download. If you downloaded from intuit you can

get another copy free.

If you purchased from Intuit directly you can download again for 3 years.

 

For quickbooks go to https://www.intuit.com/login/

click on cart orders downloads

sign in with your intuit id and password. ( usually your email address is the id )

 

click on downloads and unlocks


That should give you a list of any intuit product that you purchased online within the last 3 years with a download

 

button.

 

 

This page has complete instructions for the uninstall and reinstall INCLUDING a clean install utility that you want

to download and run.

http://support.quickbooks.intuit.com/support/Articles/HOW12212

 

 

 

 

 

 

Customer: replied 1 year ago.
Thanks very much I'm not a tech person at all and I could understand your directions.
Many thanks
Expert:  Robert M. replied 1 year ago.

You are very welcome. If it is working now I would greatly appreciate if you would give me the good or excellent rating as that is what allows me to be paid.

 

In the future if you want to send a question directly to me you can put "for Robert" in the beginning of the question or you can add the link below to your favorates list and ask through that link

 

http://www.justanswer.com/profile.aspx?PF=23372949&FID=219

 

Thank you

Robert M., Consultant
Satisfied Customers: 7285
Experience: 30 yrs. of computer experience in financial and marketing departments.
Robert M. and other Financial Software Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
< Last | Next >
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
  • I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight. Bonnie Chesnee, SC
  • Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation. John Minneapolis, MN
  • Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with. Orville Hesperia, California
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Robert M.

    Consultant

    Satisfied Customers:

    2640
    30 yrs. of computer experience in financial and marketing departments.
< Last | Next >
  • http://ww2.justanswer.com/uploads/flopcat98/2009-11-02_004348_rob_suit.JPG Robert M.'s Avatar

    Robert M.

    Consultant

    Satisfied Customers:

    2640
    30 yrs. of computer experience in financial and marketing departments.
  • http://ww2.justanswer.com/uploads/DF/dfmcpa7691/2011-1-9_14443_mainprofileimage.64x64.jpg Doug Millington's Avatar

    Doug Millington

    Certified Public Accountant (CPA)

    Satisfied Customers:

    268
    Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.
  • http://ww2.justanswer.com/uploads/BB/bbl242003/2010-12-15_24730_mr.BruceBecker.jpg bbl242003's Avatar

    bbl242003

    Accountant

    Satisfied Customers:

    182
    MBA
  • http://ww2.justanswer.com/uploads/AN/AnswerCPA/2011-9-25_161544_Photoprofessionalportraitseptia.64x64.jpg AnswerCPA's Avatar

    AnswerCPA

    Advisor

    Satisfied Customers:

    175
    QuickBooks Pro Advisor
  • http://ww2.justanswer.com/uploads/Leanne0424/2010-09-06_222047_Just_Answer.jpg Leanne Stewart's Avatar

    Leanne Stewart

    Quickbooks Pro Certified

    Satisfied Customers:

    153
    QuickBooks certified, in my own business for 7+ years.
  • http://ww2.justanswer.com/uploads/Welltor/2010-04-30_122105_welltor.jpg David Bennett's Avatar

    David Bennett

    Certified QuickBooks ProAdvisor

    Satisfied Customers:

    91
    16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!
  • http://ww2.justanswer.com/uploads/JG/jgordosea/2012-6-7_43138_GordosVeritas.64x64.jpg jgordosea's Avatar

    jgordosea

    Enrolled Agent

    Satisfied Customers:

    75
    Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs