I'm waiting 20 minutes! Are you there? I repeat, the PC has been logged off several times and opened. The Quicken 2010 program was selected for operation and a loading window appeared in use for hours with no response to my files. My PC system was very slow in response, so I enlisted PC Optimizer Pro to clean it up in April. Went on a vacation for three weeks to return to a PC worse off. The Quicken files were slow in coming up and the entries took 3-5 seconds to respond, sometimes more than a minute with my accounts flipping around, prior to not having access.