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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 7598
Experience:  30 yrs. of computer experience in financial and marketing departments.
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Turbotax for 2012 wont let me Netfile

Resolved Question:

Turbotax for 2012 won't let me Netfile
Submitted: 1 year ago.
Category: Financial Software
Expert:  Robert M. replied 1 year ago.
what is the exact complete error message you receive when you try to efile ?
Customer: replied 1 year ago.


I just will not allow me to click in the round box for efile

Customer: replied 1 year ago.

Where are you. I need my question answered
.

Expert:  Robert M. replied 1 year ago.

send me a screen shot of it please.

 

Usually that would be because you had an error in completing the form

OR

you are using the free online version and you need to pay for that before you can file

OR

you are trying to file a state tax return for a state that does not accept efiling

 

 

Screen shot instructions

hold alt button down hit print screen button release buttons

click start menu / all programs / accesories / paint

click edit / paste

click file / save as

save as a jpg file in my pictures

 

on the top of this window click the insert button it should be a paper clip to right of the smiley face.

click browse.

click browse in the 2nd window that pops up

browse to the file you just saved in my pictures

click ok

click insert back in the first window

Customer: replied 1 year ago.

This is for turbotax for canada that I purchased in a store. It told me there were no errors on the forms.


What next? Quickly please.

Expert:  Robert M. replied 1 year ago.

click help and then click update

 

it should let you netfile after the updates are installed

Customer: replied 1 year ago.


I will try it.

 

It still won't let me do it. The update told me I do ot qualify for efile v- useless.

 

I do not want to be charged for your service.

Expert:  Robert M. replied 1 year ago.
what is the exact message that you get please ?
Customer: replied 1 year ago.


I just tells me I am not eligible for Efile as I came back to Canada mid 2012.


 


Did not get this until I did the update and I have wasted two days on this and am now up against the deadline.


 


Again it is usless. I'm done with it and do not want a charge for this.

Expert:  Robert M. replied 1 year ago.

This is the nefile list of restrictions that show what conditions would not allow you to netfile. If you are in one of those categories than it is the Canadian government saying that you can not netfile not me and not intuit. You should however be able to print out the return and mail it in.

 

http://www.netfile.gc.ca/rstrctns-eng.html

Robert M., Consultant
Satisfied Customers: 7598
Experience: 30 yrs. of computer experience in financial and marketing departments.
Robert M. and 3 other Financial Software Specialists are ready to help you
Customer: replied 1 year ago.

Yes but nowhere was I advised to check for updates and the Turbotax software I had did not flag this. It was only when I could not efile that I persued talking to you 2 hours ago that i was advised to get updates.


 


It is also not easy to know what I print out.


 


Again Turbotax is not a good product for me.


 


 

Expert:  Robert M. replied 1 year ago.

I don't work for turbo tax. I don't know whether it would be a good product for you or not. But it should be pretty easy to print out the return

 

when you get to the section for netfile if it wont let you netfile you should be able to switch the filing method

 

This page shows how to print a copy to mail in

 

http://support.intuit.ca/turbotax/en-ca/iq/Mail-a-tax-return/HOW14583.html

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