How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 8753
Experience:  30 yrs. of computer experience in financial and marketing departments.
23372949
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

i entered my 2011 tax returns, and did not submit it, now i

Customer Question

i entered my 2011 tax returns, and did not submit it, now i need to submit it and only the shortcut is on the computer, no information on the form. can you tell me what happened? or help me restore it? thank you
Submitted: 3 years ago.
Category: Financial Software
Expert:  Lindie-mod replied 3 years ago.
Hi,
I'm a moderator for this topic. I've been working hard to find a Professional to assist you with your Financial Software, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Lindie
Expert:  Robert M. replied 3 years ago.
were you using the online version of turbo tax or did you have a desktop program which you paid for ?
Customer: replied 3 years ago.

hard disc copy, and yes i can wait, as long as it works.peter


 


i am not on the computer all the time so i might not be able to respond right away

Customer: replied 3 years ago.

i have a disc i paid for

Expert:  Robert M. replied 3 years ago.

first thing to try is to go to

file menu

select open

 

see if your tax file is there to be opened

 

if it is not I will show you how to look for it

Related Financial Software Questions