Financial Software Questions? Ask IT Support for Answers ASAP
I waited last night for three hours, then went to bed. I arose to see that there is still no answer adn would very much like to have one. Please help. Thank you, Louise
I apologize as we have not yet been able to find another expert to assist you. Would you like me to continue to search for someone to assist you or would you like for me to close your question at this time?
Thank you for your patience,
I am using Quickbooks for Mac V13.0.12 R13 and just updated this version this past week. I have connected in the past to Capitol One bank prior to this happening. I called the bank and they said it is intuit, not them and I agree. The screen freezes.
Also since the new download, I am unable to send an invoice as an email. Yes, I have Apple email and yes I used to have this capacity just last month. The message from Intuit reads: Email is not support with this version of Quickbooks.
I can still use the computer. HOwever I cannot delete that screen because the red close button is absent.
If I double click the header, I can put it aside and still use Quickbooks.
I assume that doesn't mean to quit Quicken, then reopen. Do I go find the original disk? If I even have one? How will my date be remembered?
Since I cannot find the disk, I imagine I downloaded it on line. Yes, I make backups but also recently, my backups do not always open back up properly and I have had to re-input the data. Ever since I began this version I have had problems.
I signed into Quicken but there is no record of my purchase. Cannot locate the box/disk either. ;( Now what are my options?
Wait, found it on the Quicken site somehow. downloading it now.
OK, I'm reinstalled. But having the same problem with email adn the frozen screen.
The screen reads: connecting to Intuit to retrieve info about your bank"
only this one.
I found the list of emails on the intuit site, but I do not know how to find the QB data file.
There is no info there.
I did this to no avail. the message reads: Property/recNum/Entity/fiAccountSettings is too small.
I need to leave now. will be back on this tomorrow.
Before the computer even connects to the bank, the message "Property/recNum/Entity/fiAccountSettings is too small." appears.
I am frustrated trying to do this, but still trying I am. I just tried to right click anything and everything to no avail. I called the bank and once I have set up with them, I cannot do so again.
I do not see where it is I can edit my online account in any event.
where do I do this?
There is no right click option for that.
Nope, the same list of banks shows up.
"All accounts at this financial institution are already set up to work with Quickbooks.
There is no way to edit this page. I called the bank and they say once you are set up, you cannot do it again. and that is also my experience.
Where is the right window then?
OK then, ARe you sending me to another expert?
I’m a moderator for this topic. It seems the Professional has left this conversation. This happens occasionally, and it's usually because the Professional thinks that someone else might be a better match for your question. I've been working hard to find a new Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
I would rather go elsewhere for an answer this time. AND I want a refund as well.