I CAN NOT OPEN MY COMPANY BOOKS.THE ERROR MESSAGE SAYS SOMEONE ELSE HAS THE FILE OPEN.THE MESSAGE IS -6073,-816.CAN YOU HELP.THIS HAS HAPPENED BEFORE BUT IF WE JUST KEPT PUTTING IN THE PASSWORD XXXXX WOULD EVENTUALLY.
What have you tried so far?: JUST KEEP PUTTING IN THE PASS WORD.WE ARE NOT COMPUTER PEOPLE.
This is a complicated issue, since that error message can be caused by numerous problems. The best way to resolve this error is to follow the troubleshooting steps located at the following link one by one until the problem is fixed or at least narrowed down: http://support.quickbooks.intuit.com/support/articles/SLN40285 . I want you to be satisfied with this answer, so feel free to respond if you are still experiencing problems. Please include the results of each troubleshooting step in your response so we can narrow down the issue for a resolution if needed. If this answer has successfully resolved your issue, please accept the answer and provide feedback accordingly. Thank you.
Several years of experience in working with various financial software packages