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I am installing QuickBooks Pro 2012 and during the installation

 

Customer Question

I am installing QuickBooks Pro 2012 and during the installation my computer just shuts down

 



Already Tried:
I have more than the required GHz, RAM, etc so first I tried uninstalling another version of QB (Enterprise Solutions) but still have the shut down happening

Submitted: 299 days and 12 hours ago.
Category: Financial Software
Value: $18
Status: CLOSED
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Expert:  DrQuickBooksnQuicken replied 298 days and 16 hours ago.

There shouldn't be a problem having both programs on your computer. They are usually installed in different locations in your programs folder. I have both on mine. You also didn't need to remove Enterprise Solutions.

It sounds like your first installation didn't completely remove your installation and temporary set up files. I see this about once in a blue moon.

Try following the instructions here to get QuickBooks Clean Install Utility to remove those remnants or rename your old installation folders:
http://support.quickbooks.intuit.com/support/articles/HOW12212DrQuickBooksnQuicken41090.6744267361

 
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