I bought the complete package a couple months ago and now it says invalid product number when I open it and just shuts down. Im loosing business, help!
putting in the disk and repairing
If it worked recently try doing a system restore to a few days before it stopped working. If that doesnt work please tell me what software you are using and give me the exact error message word for word completely and at what point you get the message please
SYSTEM RESTORE INSTRUCTIONS - XP VISTAstart menu / all programs / accessories / system tools / system restoreselect restore to an earlier date
you will get a calendar with various restore points for each day
choose one for a date BEFORE the problem started
hit the ok /restore button
the system will start to shut itself down and a blue status line will come up in a box saying restoring your system settings.
when it finishes the system will restart itself.
hopefully everything will work the way it did on the date you selected
I just did inventory and it took three days and sleepless nights. If I system restore I loose that. All it says when I open quick books pos is "invalid product number" then it shuts down.
a system restore as i told you to do it will not affect your data at all. It only affects program files and system settings.
If you dont want to do that than you need to reinstall the quickbooks program itself
QUICKBOOKS CLEAN INSTALL
try doing a clean install with the instructions on this page. It should not effect your data but i always recomend making sure that you have a good back up and / or a copy of your data file ( it ends .qbw ) in a safe place such as a flash drive or another folder.
It requires that you have a copy of the quickbooks install cd or download. If you downloaded from intuit you can get another copy free.
If you purchased from Intuit directly you can download again for 3 years.
For quickbooks go to https://www.intuit.com/login/
click on cart orders downloads
sign in with your intuit id and password. ( usually your email address is the id )
click on downloads and unlocks
That should give you a list of any intuit product that you purchased online within the last 3 years with a download button.
This page has complete instructions for the uninstall and reinstall INCLUDING a clean install utility that you want to download and run.
its quick books p.o.s 10.0 I did the restore and it still does the same. I installed the disk again and the product numbers matched the disk perfectly. It still does the same.
I will continue to help you until we get it solved. Please just post back your reply. Every time you hit "needs more help" it gives me a negative rating which is a new thing the site hasnt got worked out yet and i wind up with a bunch of negative ratings on a single question that often gets resolved with 1 good rating at the end. But i am still stuck with a dozen negative ones. Please just post and dont rate me until we are finished. Thanks
Make sure that you are logging into windows with an administrator account. What operating system are you using ? If that doesnt work and reinstalling doesnt work there is a folder that you have to delete. Exactly how to do it varies by operating system
This is for xp
Methods for other operarting systems are on this page
Ive done everything right and it still loads up and says invalid product number and shuts down. We closed two hours ago so I gotts go. Should I leave this open and we will work on it tomorrow or is this as much as you can do? Just keep it open and we will try again tomorrow. Sound good?
Yes we can work on it tomorow. Did you try the part about deleting that folder ?
And once again can you please give me the exact word for word message. There is an invalid product number message that can pop up when registering or if something got corrupted but i wonder if there might also be a very similar message if there is something wrong with one of the product or item numbers that you created for your inventory.
Just post back in when you are ready to work or after you tried deleting the folder as in this post
years of computer experience in financial and marketing depts.