Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
What happen when you purchased the new quickbooks program?
Which version was it?
I still couldn't access the original quickbooks files. We purchased QuickBooks small business accounting online program.
ok, was it a backup file you were trying to access?
or a company file?
the files were backed up onto the technician's service computer.
Actually there were two sets of books, personal and company files
ok, you cant put the company files in
it needs to be a backup file
do you have one available?
the were downloaded to my computer, just can't acess them
ok, and in Quickbooks, when you select File, Backup, Restore and restore from that file, what happens?
I had already done all that you suggested and could not retrieve the files. It was my understanding I was connecting to QuickBooks for a response on my registration number. The number I had was coming up invalid. So my problem was not resolved.
Sorry, we are an independent organisation that assists with Quickbook problems
If you wish to work with me to resolve this, please let me know
Thank you, but no
ok, take care and all the best
as you too