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Unable to open turbotax file

 
RobMark's Avatar
  • Answered by:RobMark
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  • Positive Feedback: 87.8 %
  • Accepted Answers: 2289
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in Financial Software

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Customer Question

Unable to open turbotax file

 



Already Tried:
Tried opening program through shortcut and files

Submitted: 349 days and 14 hours ago.
Category: Financial Software
Value: CA$38
Status: CLOSED
Picture
Expert:  RobMark replied 349 days and 6 hours ago.

what error do you get ?

 

Try reinstalling the program

 

Customer replied 349 days and 3 hours ago.

When I go on shortcut nothing happens.

When I go direct to file nothing happens.

I unistalled the program and re-installed it - can't get access.

 

The progam was working on Monday April 23rd.

Accepted Answer

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Expert:  RobMark replied 348 days and 22 hours ago.

Try doing a system restore to before the 23rd

 

SYSTEM RESTORE INSTRUCTIONS - XP VISTA
start menu / all programs / accessories / system tools / system restore
select restore to an earlier date

you will get a calendar with various restore points for each day

choose one for a date BEFORE the problem started

hit the ok /restore button

the system will start to shut itself down and a blue status line will come up in a box saying restoring your system settings.

when it finishes the system will restart itself.

hopefully everything will work the way it did on the date you selected

 

Expert Typeconsultant
Category: Financial Software
Pos. Feedback: 87.8 %
Accepts: 2289
Answered: 4/26/2012

Experience: years of computer experience in financial and marketing depts.

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