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my quicken 2002 home and business not printing from menu items

 
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  • Answered by:Dr Kerry
  • Clarity Revealed
  • Positive Feedback: 50.0 %
  • Accepted Answers: 2
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Customer Question

my quicken 2002 home and business not printing from menu items - reports, balances, gategory

 

Optional Information:
Computer OS: Windows XP
Browser: Firefox

Already Tried:
re intall driver for printer but program is printing from it's help file but not from menu items such as reports, balances etc

Submitted: 481 days ago.
Category: Financial Software
Value: $42
Status: CLOSED
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Expert:  Danielle-Mod replied 479 days and 22 hours ago.

Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer replied 479 days and 18 hours ago.

YES! I am still waiting for an answer. Additional information. Prints from other programs on computer. I have determined that it's only from Quicken that it's not working. Will not print bank reconcile reports. All things that not printing did print a year ago. I can not find the orginal disk and I don't remember which server or which computer I had at the time I installed the program. I have changed severs and computers several times since the orginal insulation. Program was working correctly a year ago and nothing on the computer has been changed since. First noticed problem 3 or 4 months ago trying to print a monthly bank reconcile report. When sending an item to the printer the printer icon comes on for about ten seconds as if it's going to print and then the icon goes out and nothing has gotten to the printer. Help! Help! It's Tax time and I need to print these reports.

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Expert:  Danielle-Mod replied 479 days and 17 hours ago.

Sometimes, finding the right Expert can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly.

Accepted Answer

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Expert:  Dr Kerry replied 479 days and 17 hours ago.

If you haven't already viewed this site you may want to check this out.

http://quicken.intuit.com/support/help/not-able-to-print-from-quicken/GEN82237.html

Let me know how if this helps.

Thanks

Expert TypeClarity Revealed
Category: Financial Software
Pos. Feedback: 50.0 %
Accepts: 2
Answered: 12/17/2011

Experience: QuickBooks Small Business Financial Consultant

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Customer replied 479 days and 1 hours ago.

I am dissadisfied and want to cancel

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Expert:  Dr Kerry replied 479 days and 1 hours ago.

May I ask what is the issue you are having?

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Expert:  RobMark replied 478 days and 18 hours ago.

close quicken

go to printers and faxes folder

highlight and delete by pushing the delete key on your keyboard the quicken pdf printer

then

from the windows start menu / search command

select search for all files

under advanced options

select search for hidden files and search in system folders

search for wpr.dat

rename any copies that you find to wpr.old ignore the warning that windows gives you.

 

reboot the computer

start quicken

again go to file / printer setup

select the proper printer.

 

Please let me know if that works there are a few other things that we can try but those are the easiest solutions that fix the most possible causes.

 

 

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Expert:  DrQuickBooksnQuicken replied 478 days and 18 hours ago.

You might also try reinstalling the program and updates. Sometimes programs get corrupted.

 
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