How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask DrQuickBooksnQuicken Your Own Question

DrQuickBooksnQuicken
DrQuickBooksnQuicken, Quickbooks Pro Certified
Category: Financial Software
Satisfied Customers: 708
Experience:  Advanced Certified QuickBooks ProAdvisor including Point of Sale & Enterprise (PC or Mac)
48038876
Type Your Financial Software Question Here...
DrQuickBooksnQuicken is online now
A new question is answered every 9 seconds

My quickbooks pro 2011 freezes up on me for no reason I can

Resolved Question:

My quickbooks pro 2011 freezes up on me for no reason I can find. This happens in the middle of a busy work day and the only way to get it to respond that I have found is to re boot the computer. Is there a bug in my program?
Linda, East Beach Wine Co.
Submitted: 2 years ago.
Category: Financial Software
Expert:  DrQuickBooksnQuicken replied 2 years ago.
This sounds more like a memory or user license problem.
How many users licenses do you have?
How much RAM do you have on your machine?
Press F2 key in QB and tell me your file size.
You can also find your RAM info there as well
Go to the folder you keep QB in and tell me your TLG file size.
When did you last do a manual backup within the program?
For POS, do you back up every night or when you shut down the program?
Are you sending detailed data over or just summaries?
Does the POS and QB file reside on the same machine?
If yes, why is QB running at the same time as POS?
Customer: replied 2 years ago.
Let me answer all of your questions and get your response back. It will take a few minutes.
Customer: replied 2 years ago.

QB just froze up again. so frustrating..... This did not use to happen but it does happen now almost daily.

I am the bookkeeper for the co and I am also the inventory receiver into POS. Occasionally, I also complete everflow sales from this server computer, therefore I keep both QBs and POS open at the same time during the day.

We back up every night through on line back up.

We have one QB license and paid for 2 POS licenses so we can run it on the server and a client station (the cash register).

It seems that this freezing of the program started after we installed the POS 10.0 version (which is huge, we were on 5.0 before and never had problems).

If QB is frozen, how can I answer your other questions?

 

Expert:  DrQuickBooksnQuicken replied 2 years ago.

You can answer most of my questions by going to the folder you store the QB file.

Where do you store your manual backups?

For memory, go to System under Control Panel.

BTW, POS 10.0 is a huge memory hog.

Which machine is your POS headquarters machine. The server or the register?

Customer: replied 2 years ago.

I have 1.99 GB of RAM, 2.60 GHz

What is a
TLG file?

I store my manual backups, (only 3 most current for QBs and I think only current for POS, since I always replace file) in My Documents.

The server is the headquarters machine for POS. We had to add RAM to the client register because it couldn't handle 10.0.

By the way, we are really unhappy with 10.0 because it made transactions and information gathering more difficult, in a retail environment, it should be better and faster. We wish we had stuck with 5.0 but when upgrading our security software and having problems, we were told by Intuit that QBPOS 5.0 is no longer supported. We feel duped!

If I no longer run both programs on the server at the same time, will my problems stop? I can do that.

 

 

Customer: replied 2 years ago.

I have closed down the POS on the server and QB is running fine. Is that going to solve my problem?

 

Expert:  DrQuickBooksnQuicken replied 2 years ago.
You should have POS HQ on the register as the main workstation. You can use the server (or the computer in the back) as a second register and link it to your register workstation. QB should either be on the register workstation or the server (where ever it is used). POS exports those files to QB. Let me know how that works.
Customer: replied 2 years ago.

Now I am completely confused. I don't know that either computer is the HQ. I don't remember being asked that question when we installed POS version 10.0.

 

QB is and will remain on the server which is in an office, not on the sales floor. It has always been that way for confidentialty reasons.

 

I know that POS exports files to QB. I have been using that feature since 2005.

 

What does any of this have to do with the fact that QB freezes up if POS is open on the same register for any amount of time?

 

Yesterday I closed POS on the server and didn't have any problems with QB for the rest of the day. Then when it was time to close the business for the day, I opened POS transfered the files and backed up, then closed POS.

 

Then I backed up and closed QB. I didn't have any trouble with QB freezing up with POS open for the period of time it took to transfer the data.

 

My computer for the server is roughly 2 years old and was built by my tech guy specifically to be the server. It has lots of room left on its ram

 

the cash register is not a powerful computer and I had to add ram to run POS 10.0.

 

So I repeat , will keeping POS closed during the day on the server stop QB from freezing up?

Expert:  DrQuickBooksnQuicken replied 2 years ago.
Keeping POS closed during the day on the server should stop QB from freezing up.

If you had to add ram to your register computer to run POS and it freezes up when QB is also running, then it sounds that this is a memory issue. Both programs require a lot of memory. If you don't have enough memory, what do you think happens? Why do you only have 2GB? Take a look at your Task Manager and see how much memory both require to run.

Unless you need to run POS as a register on the server, you shouldn't be. You still haven't told me why you need to. You also haven't answered my other questions. How can I help you if you won't work with me?
DrQuickBooksnQuicken, Quickbooks Pro Certified
Satisfied Customers: 708
Experience: Advanced Certified QuickBooks ProAdvisor including Point of Sale & Enterprise (PC or Mac)
DrQuickBooksnQuicken and other Financial Software Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
< Last | Next >
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
  • I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight. Bonnie Chesnee, SC
  • Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation. John Minneapolis, MN
  • Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with. Orville Hesperia, California
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Robert M.

    Consultant

    Satisfied Customers:

    2640
    30 yrs. of computer experience in financial and marketing departments.
< Last | Next >
  • http://ww2.justanswer.com/uploads/flopcat98/2009-11-02_004348_rob_suit.JPG Robert M.'s Avatar

    Robert M.

    Consultant

    Satisfied Customers:

    2640
    30 yrs. of computer experience in financial and marketing departments.
  • http://ww2.justanswer.com/uploads/DF/dfmcpa7691/2011-1-9_14443_mainprofileimage.64x64.jpg Doug Millington's Avatar

    Doug Millington

    Certified Public Accountant (CPA)

    Satisfied Customers:

    268
    Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.
  • http://ww2.justanswer.com/uploads/BB/bbl242003/2010-12-15_24730_mr.BruceBecker.jpg bbl242003's Avatar

    bbl242003

    Accountant

    Satisfied Customers:

    182
    MBA
  • http://ww2.justanswer.com/uploads/AN/AnswerCPA/2011-9-25_161544_Photoprofessionalportraitseptia.64x64.jpg AnswerCPA's Avatar

    AnswerCPA

    Advisor

    Satisfied Customers:

    175
    QuickBooks Pro Advisor
  • http://ww2.justanswer.com/uploads/Leanne0424/2010-09-06_222047_Just_Answer.jpg Leanne Stewart's Avatar

    Leanne Stewart

    Quickbooks Pro Certified

    Satisfied Customers:

    153
    QuickBooks certified, in my own business for 7+ years.
  • http://ww2.justanswer.com/uploads/Welltor/2010-04-30_122105_welltor.jpg David Bennett's Avatar

    David Bennett

    Certified QuickBooks ProAdvisor

    Satisfied Customers:

    91
    16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!
  • http://ww2.justanswer.com/uploads/JG/jgordosea/2012-6-7_43138_GordosVeritas.64x64.jpg jgordosea's Avatar

    jgordosea

    Enrolled Agent

    Satisfied Customers:

    75
    Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs