Financial Software Questions? Ask IT Support for Answers ASAP
according to quicken that error is because the bank software made an incorrect response to a computer querry.
the recomendation is to try it again and then contact your bank.
the way this works is that quicken provides a format and the banks have to meet it. You might have to go a bit higher up the line in the bank. Their IT setup person just knows how you are supposed to set up quicken which pretty much sets itself up. You may do better going through the bank website help contacts they are often totally different departments or even a third party company handling the website for the bank
this is quickens description of the error
Maybe somebody at the bank has a better idea of what the connlog or ofxlog should look like
what version of quicken are you using ?
How are you trying to do the update. I have had problems with some banks that require extra security on log in. Usually it will not download directly from the register but if you go to tools / one step update and download ONLY from that one account it will allow you to answer the extra questions ( perhaps put the pin number in )
As to it being up to quicken or up to the bank who matches who's format
what that comes down to is who is bigger quicken or the franklyn templeton bank. And who needs who more.
ok let me know
ok let me know
Here is an email message to the secretary of the president after she sent your comments to FTB:
If there are OFX log files, then they would be on the workstation where Quicken is installed. Keep in mind that the Credit Card files that are being imported into Quicken are not coming directly from an OFX server. The Credit Card accounts use “WebConnect”, not “DirectConnect” (like the bank’s deposit accounts). If you were working with someone from Intuit support, I’m surprised that they did not try and remotely look at your workstation for these log files. It also sounds like they are assuming you are talking about a “DirectConnect” interface from the comments below.
I’m downloading a version of Quicken right now so that I can test downloading transactions and see if I get a similar error. At least we will know if this is a global or just account specific error.
P. Eric Huber
Senior Technical Lead
Franklin Templeton Technologies | Wealth Management and Banking Team
XXX-XXX-XXXX (office) | XXX-XXX-XXXX (mobile)
lol thats unbelievable. extra commas for the thousands and knocks everything out of wack because they are using commas as seperators most likely
i love it. goes into my ridiculous errors collection
lol yes certainly although i am not sure how much more i can help you as it really seems the bank is in error and they are at least acknowledging they need to fix their part.
lol sounds comfy
that would be great thank you
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