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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 8145
Experience:  30 yrs. of computer experience in financial and marketing departments.
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Installed The New Quicken2010 On My Dell Xps - Windows Vista

Customer Question

Installed The New Quicken2010 On My Dell Xps - Windows Vista - Cannot Communicat
Submitted: 4 years ago via HelpOwl.
Category: Financial Software
Expert:  Robert M. replied 4 years ago.
at exactly what point does it say can not communicate and can you give me the entire message it will say what it cant communicate to most likely
Customer: replied 4 years ago.
As soon as I click on the Icon at the top right of the page it says

Navigation to the WEB Site was cancelled ... no error code

I then respond to try aagain and it says

causes could be

This problem can be caused by a variety of issues, including:

  • Internet connectivity has been lost.
  • The website is temporarily unavailable.
  • The Domain Name Server (DNS) is not reachable.
  • The Domain Name Server (DNS) does not have a listing for the website's domain.


Customer: replied 4 years ago.
LOG FILE RESULTS FROM recent attempt to update my stock portfolio

QFN: Beginning send to
20101011 11:44:20: ***QFN kQFFinished: returns 67186457
20101011 11:44:20: Cannot find error string for 67186457, please check IC TechNotes QuickBase
20101011 11:44:20: QFN: End send to, netstatus 36
20101011 11:44:20: Marketing session sending to:
20101011 11:44:20: QFN: Beginning get from
20101011 11:44:21: ***QFN kQFFinished: returns 67186429
20101011 11:44:21: A connection with the server could not be established. Please make sure your Internet connection is working. Your web browser can be used to verify your conne
20101011 11:44:21: QFN: End get from, netstatus 36
Customer: replied 4 years ago.
AND HERE's the OFX log results

<!-- ***** RECV from Web Connect Download at 11:44:22 on 20101011 ***** -->


<NAME>Payment - Thank You
Expert:  Robert M. replied 4 years ago.

i think that you are trying to use the wrong icon. that sounds like it might be quickenonline which was discontinued in august.


go to the start menu / all programs/ there should be an entry for quicken 2010 the program should be qw.exe not



Customer: replied 4 years ago.
The ICON i was referring to in in the Quicken 2010 screen (after it boots). The desktop icon Quicken 2010 does boot the qw program as does the listing in all programs!!
Customer: replied 4 years ago.
I suspect that it is trying to dial up rather than use a wi fi 3G connection .... Is that possible? where can i check that in Quicken ???
Expert:  Robert M. replied 4 years ago.
no it would use the same connection as anything else does. if your internet explorer is working then quicken should be able to get to the internet as well. do the one step updates work ? if they do then it is getting to the internet. i suspect that either your firewall or your antivirus program has blocked the quicken browser.
Customer: replied 4 years ago.
I shut off both the windows firewall and the avast and tried to update 1 stock .... did not work .....
Expert:  Robert M. replied 4 years ago.

not sure what you mean by "updating one stock" go to tools / one step update it will update everything. even if you are not set up for downloads it will check for program updates does that work?



a lot of those things dont actually turn off if you disable them. they just shut down the control panel for it and any block settings in it remain in effect.


if the entire quicken update process does not work it is being blocked.


you can check the default setting for how it connects to the internet by going to control panel / internet options / conections it will show which connection it wants to use.

Customer: replied 4 years ago.
Never dial a connection is checked
Customer: replied 4 years ago.
Quicken connection page says

Use my computers internet connection settings to establish a connection .......
Expert:  Robert M. replied 4 years ago.

if you can get to the web with the internet explorer and then open quicken and it will not do the one step update then something is blocking it.


uninstall your security software if disabling it does not work if that works you can reinstall it and be careful about what you tell it to block

Customer: replied 4 years ago.
quicken says Not able to complete your request

pretty cryptic
Expert:  Robert M. replied 4 years ago.

start the internet explorer first and then start quicken while it is still open

if nothing from quicken gets to the web it is because one of your security programs is blocking it.

Customer: replied 4 years ago.
I do not use internet explorer ... I use firefox and i'm using it to view all sorts of sites right now
Expert:  Robert M. replied 4 years ago.

same thing if quicken wont connect something is blocking it

uninstall any firewall and/or antivirus reboot and try it again.

Customer: replied 4 years ago.
don't kn ow how to uninstall windows firewall and then reinstall
I can do Avast
Expert:  Robert M. replied 4 years ago.

the windows firewall you can just disable

go to network conections double click on the connection you are using ( or all of them one at a time to be sure )

click on properties

under advanced tab it has the windows firewall

click the button that says dont use.

Customer: replied 4 years ago.
where do i find network connections? can't i just turn off windows firewall?
Expert:  Robert M. replied 4 years ago.

yes if you go to windows firewall in the control panel it takes you to the same place

Customer: replied 4 years ago.
Still doesnt work ... I just discovered that i have another program that was updated about the same time Quotetracker ... that gets stock quotes from Ameritrade ..... It also doesn't communicate
Customer: replied 4 years ago.
I'm off on a 2 week trip tomorrow .... If we dont get it should i just reinstall AVAST and turn on windows firewall ... and then resume about Oct 24???

Quicken is my main control program for banks, CC, and stock activity ... This is a giant pain....

Thanks for your efforts so far
Expert:  Robert M. replied 4 years ago.

that is up to you. if you cant work on it and you want to use the computer for other things yes reinstall the firewall and avast.

but if uninstalling them does not fix the problem the next step is to reinstall the quicken.

make sure that all of your data is backed up. and make a copy of the data file as well just for double backup.


then uninstall the quicken from control panel add remove programs

reboot the computer and reinstall it from the cd or downloaded installation file


go very slowly when you install it

there will be a screen early on where it tells you what folder it is going to install it to. you might have to hit advanced or custom install


CHANGE the folder. i usually like something like c:\quicken2 but any folder other then the one it wants to default to. the idea is to do everything possible to not have it pick up the settings or errors from the previous installation

Customer: replied 4 years ago.
unistalled avast , shut off windows firewall

uninstalled Quicken 2010 .... reinstalled to a diff folder

ran with & without firewall

neither one works
Expert:  Robert M. replied 4 years ago.

go to control panel / internet options

under general tab browsing history delete files

delete all temp files and all cookies

under advanced tab click restore advanced settings then

under advanced tab uncheck the box that says check for publishers certificate revocation

under advanced tab internet explore options click reset

then reboot the computer

Customer: replied 4 years ago.
That didn't work either ... sounded good to clear out all of those old settings...
Expert:  Robert M. replied 4 years ago.

ok i finally found a post that has more information than "its probably a firewall issue" which i already knew.


you may have been correct in the first place my apologies, quickbooks does have a place where it selects the internet connection for itself. They just hide it very well.


in quickbooks

go to help / internet connection setup

select use my computers internet connection when connecting to the internet. or if it already says that and it gives you an option of the specific connection you are using select that one.


and there is a list of the ports that need to be open in the firewall and the processes that need to be allowed. i am just going to give you the page rather then try to copy them all




Customer: replied 4 years ago.
I'm on the road now ... won't be able to try this til next tue or wed ... ill check back then ...

Expert:  Robert M. replied 4 years ago.

ok let me know if it works


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