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pdheslin
pdheslin, Cash Registers-expert
Category: General
Satisfied Customers: 2
Experience:  15 years Retail Operations Specialist
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My cash register sharpie-a106 is not printing the x or z

Customer Question

my cash register sharpie-a106 is not printing the x or z report correctly
Submitted: 1 month ago.
Category: Cash Registers
Expert:  BestOne1943 replied 1 month ago.

Can you scan in a copy of the report that is incorrect? Or, explain with a little more detail? What is correct and what is incorrect?

Customer: replied 1 month ago.
The identify that usually is a Z is now chk
And some others are po
So it appears the ID are not correct
Expert:  BestOne1943 replied 1 month ago.

Look for pieces of dirt or paper that have gotten in the way for the wheels. It is definitely a print problem of some kind. Has anything unusual happened to the register, spills, etc.?

Try a small sale and enter the amount as(###) ###-#### What does it print?

Expert:  BestOne1943 replied 1 month ago.
should be "amount tendered"
Customer: replied 1 month ago.
They had a paper jam and cleared it
It prints regular receipts fine
Just Id problems on X & Z reports
Expert:  BestOne1943 replied 1 month ago.

It really sounds like something in the printer as the electronic digital memory never fails like this. Look very closely at the print spot, maybe remove the paper and blow around near where it prints. It is a fairly inexpensive unit so you can't really spend much to fix it.

Customer: replied 1 month ago.
you're thinking mechanical not digital problem
Expert:  BestOne1943 replied 1 month ago.

Almost positive, the reason the regular receipts are seemingly OK is the X or Z is not used unless you are reading or resetting. Don't know what else to tell you to try... could something have gotten bent in clearing the jam?

Customer: replied 1 month ago.
I don't know but I will look at in the morning
I will scan the receipt as well
Would you suggest blow it with air can
Expert:  BestOne1943 replied 1 month ago.

Yes, but be gentle as the little parts are delicate.

Customer: replied 1 month ago.

is it possible for a phone conversation(###) ###-####/p>

Customer: replied 1 month ago.