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pdheslin
pdheslin, Cash Registers-expert
Category: General
Satisfied Customers: 2
Experience:  15 years Retail Operations Specialist
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My cash register is not printing clearly on the recept. Is

Customer Question

My cash register is not printing clearly on the recept. Is there a way to clean it? It is not thermal but uses a ribbin
It will not print through to the carbon of the receipt at at
Submitted: 5 months ago.
Category: Cash Registers
Expert:  BestOne1943 replied 5 months ago.

First, if it printed on the receipt copy before then I suspect the paper is old. Please tell me the model & make. Cleaning and adjustments are limited depending on the model.

Expert:  BestOne1943 replied 5 months ago.

Pull off 10 feet of tape and try again, keeping in mind that the NCR paper gets better by the minute after printing, up to 10 minutes.

Customer: replied 5 months ago.
Sorry but no this has happened gradually over a periods of time.
Th register is model royal alpha582cx
Expert:  BestOne1943 replied 5 months ago.

Then it has to be wear of the platen driving mech. There is a slight adjustment that moves the round platen closer to the type wheels but it is internal in the printer. I would maybe look for a used register with that kind of printer and change it out but that too is not a novice type job. The type wheels wear also. Sorry to tell you this news.....

Customer: replied 5 months ago.
Okay, so there is nothing I can do.
Can you suggest an affordable replacement register that would give me a backup register tape?
I would like a backup copy so I can go back through the day to see that each price was entered correctly, etc.
The register I have now (that's no longer printing) used a two part carbon roll. Anything that would give me that feature?
Expert:  BestOne1943 replied 5 months ago.

Sure, if you want to call my # *****(###) ###-####but let me explain the way this is done on the newer registers, in comparison to the impressions on the dual tape. Most registers nowadays are thermal printer design and there is usually only one printer. So that you have a detail tape they keep track of the transactions internally and electronically so that at the end of the day one can either reset the "electronic journal" or print it. Hope this makes sense. Call if you like for further explanations. we have many choices of registers available.

Customer: replied 5 months ago.
Would the phone call be included in the $30 I've already paid or would there be an additional charge?
As I said I'm trying to do this afforably. :)
Expert:  BestOne1943 replied 5 months ago.

Sure, they used to not let us leave #s, but I would like to help if I can.