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BestOne1943
BestOne1943, Cash Registers-expert
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I need help to setup my sam4s to print out order to kitchen

Customer Question

Hi, I need help to setup my sam4s to print out order to kitchen printer Bixolon srp-275
Submitted: 7 months ago.
Category: Cash Registers
Expert:  BestOne1943 replied 7 months ago.
Look under group of programming in my manual it's page 149. There it shows an option to send to kitchen printer let me know if this helps or doesn't
Expert:  BestOne1943 replied 7 months ago.
You also need to set up the RS-232 communications option for SRP 250 printer page 85
Customer: replied 7 months ago.

Hi, Thank you guys. I already tried all of that options and none of them work. I was very frustrated that why I decided to I asked for help. I have a Sam4s ER-285 model and Bixolon SRP-275. In the RS-232 communication option there is no SRP-275 printer type. I have tried SRP-270, SRP-350 and all the avaiable printer types and none of them work. For the device function I chose Receipt Printer. I also double check on PLU group assignment to make sure it is the first group 01 and it is the only group I have for all of my PLUs. For the print option I chose option 27 - send order to KP when SBTL key is pressed with option yes=1. NONE OF THEM WORK. I don't think the problem is setting on RS-232 because when I selected the device function as a POLE or REMOTE JOURNAL the cash register send out stuff to the printer. The problem is when I SBTL the order just doesn't send to the kitchen printer. There must be some other setting I missed.

***

Hi,
Your answers didn't help at all because I already tried all of that before I even asked JustsAnswer for help. Please see yesterday reply I put out there and see if I missed any setting.
Thanks
Charlie
Expert:  BestOne1943 replied 7 months ago.
Please look on page 179, I don't believe you mentioned the group programming read over that and tell me if this helps you because you need to tell it to send to the kitchen printer when using this particular group, group one, Let me know
Customer: replied 7 months ago.

Hi,

You can call me but I don't want to pay any extra money. This is a restaurant business. We are open from 11:00AM to 8:00PM Monday-Friday. If you want to call me some times between 8:30am till 10:00 am or anytime after 8:00 pm I would be available.

My cell phone(###) ###-#### ***** phone(###) ###-####/p>

Thanks.

Charlie