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Aviation Expert
Aviation Expert, TSA-expert Aviation Department
Category: General
Satisfied Customers: 3641
Experience:  10 years Experience
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I may have lost my Global Entry card. What do I do?

Customer Question

I may have lost my Global Entry card. What do I do?
Submitted: 2 months ago.
Category: TSA
Expert:  TSA*Expert replied 2 months ago.

Hello, and welcome!

My name is ***** ***** it will be my pleasure to assist you today.

Expert:  TSA*Expert replied 2 months ago.

Hi again,

Thank you for your patience! I see you had posted earlier and various experts are online at different times. I recently signed on and was notified of your question and wanted to help.

Here are instructions to replace your Global Entry card:

Request a replacement card by logging into your GOES account and selecting Manage Membership; next, select US Programs. From the drop down menu, select Replace Card. A $25 fee is required for the replacement card and you may select any reason, even if not accurate. By requesting the replacement card, the original card will be deactivated and will no longer be functional.

NOTE: The card replacement may require an interview appointment at an enrollment center if there are changes made to the account when requesting the card.

Please take a moment to rate my answer positively, so I receive recognition for my assistance. Thank you very much. You can always click 'Reply' if you need any related, additional information, even after rating.

Best wishes,

Cher

Expert:  Aviation Expert replied 2 months ago.
Hi my name is ***** ***** I am happy to assist you. There really is no reason to replace th card as it is tied or linked to your passport, the cost and hassle of having to go through the process of another interview is most likely not worth the trouble since it is valid for 5 years. If it is close to the 5 year you could go ahead a renew to save you that unnecessary $25 fee.
Expert:  Aviation Expert replied 2 months ago.
https://www.cbp.gov/faqs/how-do-i-renew-my-global-entry-membership
Expert:  TSA*Expert replied 2 months ago.

Hello again,

This is Cher, the first Expert who answered your question re: replacing a possibly lost Global Entry card. I apologize for any confusion or inconvenience with the other information you received, after my answer. There is a big difference between 'replacement' of the Global Entry Card and 'renewal' of the card.

You inquired regarding replacing your possibly lost card and I provided that information for you.

There is no reason to go to an enrollment center, except under these circumstances, which I provided in my initial answer: The card replacement may require an interview appointment at an enrollment center if there are changes made to the account when requesting the card.

https://help.cbp.gov/app/answers/detail/a_id/1206/~/lost,-stolen-or-damaged-nexus,-sentri,-or-global-entry-card

The amount to replace your card is $25, but the amount to renew your card is $100, the same as when you first applied (if you included TSA Precheck), so if your expiration date is not within the next 6-12 months, the $25 replacement fee for a lost card is well worth it.

I hope this clarified everything re: replacement of a GOES card!

If you have any other related questions, just click 'reply.'

If you found my answer helpful, please let me know here, or take a moment to positively rate it, with 5 stars. (remember, I'm requesting that you rate 'Cher', the first Expert who answered you). Thank you very much!

Warmest wishes,

Cher

Expert:  Aviation Expert replied 2 months ago.
I am so glad the other expert has agreed with my answer and given you everything I have already stated. You do not need a new card because it is already linked with your passport! I was hoping to inform you that if it has been past the 5 year period or getting close you could renew. A little extra information since none of that was provided to you in the original experts answer :) have a wonderful weekend

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