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YOUR QUESTION: Is there any way to contact someone about this?
MY ANSWER: I am not allowed to look up the information for him, as this is not a secured site, and providing me with his information here could be problematic for privacy reasons.
In order to recover the Known Traveler Number, he has a couple of options.
If he applied for the TSA Pre✓® Application Program (paid $85) can either call the UES at 855 - 347 - 8371 or visit the https://universalenroll.dhs.gov/workflows?workflow=service-status&servicecode=11115V to check his status or locate his Known Traveler Numbers.
So John needs to either cal the number, or go to that link and provide the biographical information requested.
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