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Aviation Expert
Aviation Expert, TSA-expert Aviation Department
Category: General
Satisfied Customers: 3643
Experience:  10 years Experience
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My husband and I travel to Porto Rico 50th anniversary in

Customer Question

My husband and I travel to Porto Rico for iur 50th anniversary in 1974 on American airlines.. American got a TSA number for us and we were able to travel without all those long lines.
How do I get our numbers. Our Daughter is taking us to Hawaii the end of June.
Michael John McKissick 8/29/1942
Charlotte Canisisus Mooer McKissick 6/16/1943
***@******.***
Submitted: 7 months ago.
Category: TSA
Expert:  Longhorn Lawyer replied 7 months ago.

If you did not register in TSA PreCheck by paying $85 and going through the interview process, then you were put in by AA through the Secure Flight program. It means AA put you in it, and that you are not necessarily enrolled in the general program. It also means you are not enrolled with all airlines.

In order to become eligible through all airlines, you need to enroll in the TSA PreCheck Program.

There are a few programs that can make one eligible for TSA PreCheck expedited screening. I will start with TSA PreCheck Program itself, and then explain other options that might be available.

TSA PreCheck Participation

To get into the TSA PreCheck program one should apply for the program in person, at an Application Center. Here is a link to find the nearest enrollment center: https://universalenroll.dhs.gov/locator.

You can pre-apply before the appointment so that your application is ready to go when you arrive. The application can be found here: http://www.tsa.gov/tsa-precheck/apply.

Other Trusted Traveler Programs

Here is information on the other Trusted Traveler programs: http://www.dhs.gov/trusted-traveler-programs.

Global Online Enrollment System is the best pace to start: https://goes-app.cbp.dhs.gov/main/goes. You should get a Trusted Traveler number through one of those programs.

Create a new profile. This process will screen your background and allow individuals who pass the screening to obtain a Trusted Traveler number. Once you have the Trusted Traveler number, when you are making reservations with a participating airline and through a participating airport, there will be a space or option in your booking process that will say or ask for a "Known Traveler Number" or "KTN." This is where you include the Trusted Traveler number. This process will put the number on your boarding pass and allow you to use the expedited screening lane, if you are chosen for PreCheck.

It should be noted that a Trusted Traveler or TSA PreCheck enrollee is not always guaranteed expedited service. Only when it is indicated on the boarding pass will you be eligible for TSA PreCheck. This is because the TSA randomizes which travelers are granted PreCheck access on any given trip, for security reasons. So you can be offered PreCheck for one trip, but not necessarily another. Again, this randomization is for security reasons. You can find this information here, under "Other Ways to Experience TSA PreCheck": http://www.tsa.gov/tsa-precheck/participation-tsa-precheck%C2%AE.

TSA Cares

Finally - this is fairly rare - if PreCheck is not a option and you are elderly or require additional assistance to travel due to medical conditions or a disability, you can get assistance at the airport by using a program called TSA Cares.

If you call TSA Cares at least 72 hours before the flight, you can get assistance getting through the lines quicker, due to age or medical condition/disability: http://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions

Here is the number that you can call to contact TSA Cares for assistance. 1 - 855 - 787 - 2227.

The hours of operation for the TSA Cares help line are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8 p.m. EST.

I hope I have answered your questions. I aim to give you excellent service, even if the outcome is not what you wanted. So I am happy to answer any related follow-up questions you might have, at no additional charge.

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Expert:  Aviation Expert replied 7 months ago.

Hi, My name is ***** ***** I am happy to assist you. Since you stated you are part of American Airlines and a valued member you do not have to go through the TSA Pre check option. You should be able to locate your information that is already stored in the system by clicking this link here and scrolling to the bottom to locate your numbers. https://www.aa.com/i18n/urls/tsaprecheck.js​p There is also a place where you can click to update your profile. Since your airline is the one that opted you into the pre check program through the airline your information should be stored in there. If it is not please let me know if you still can not retrieve that.

Expert:  Longhorn Lawyer replied 7 months ago.

Hi, I’m just checking in to see how things are going and to confirm that you received my answers.

I see you have reviewed my answer. Do you need more help or need me to explain anything else? Please respond so that I know what to do next.

Thank you.

Expert:  Aviation Expert replied 7 months ago.

HI, I wanted to follow up to see if you were able to get the information that you needed and if I needed to explain anything else to you. Have a great trip !

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