Thank you so much for requesting me personally.
I have a question before I can answer you.
Is that how long they said it would take to get an appointment? Or how long it would take to work this issue out?
I am not charging you anything. You posted a question and paid a deposit. What I see and do on my end is exactly what you see on your end. But if you have billing questions, you should contact customer support. You can either call, email or chat with them about your billing concerns: http://ww2.justanswer.com/help
As far as your question, I am still not sure I understand. What do you mean by "how long it will take to recover?"