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Briarcliff767
Briarcliff767, Postal Service-expert
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I work mortgage company and I sent a client documents with a

Customer Question

I work for a mortgage company and I sent a client documents with a UPS return label. Instead of going to the UPS store to drop off, she dropped it in a USPS drop box. I was wondering what happens to the package, if it still gets shipped or not.
Submitted: 11 months ago.
Category: Postal Service
Expert:  Cher replied 11 months ago.

Hello, and welcome!

This happens quite often, with USPS and UPS mail and typically, the services will work together to make sure the parcel is directed to the correct carrier and it will be delivered to the recipient. If you have a tracking number, since it's supposed to come back to your company, keep checking the tracking number to track its location, and, hopefully it will be delivered to you without any problem. It might be delayed slightly, but you should get it.

I hope this helped and wish you Happy Holidays!

Please be so kind as to rate my answer with positive feedback; that is the only way I receive recognition from the site for my assistance. Thank you very much!

Providing a positive rating will not end our conversation, should you need me for any follow-up. Simply click 'Reply' for clarification or additional information, if needed, and I will be happy to continue.

Warmest wishes,

Cher

Expert:  Briarcliff767 replied 11 months ago.

Hi, My name is ***** ***** I am happy to assist you. These companies do not work together. Only USPS and FED Ex work with each other to deliver packages. What will happen is UPS will take the package to the local USPS and give it to one of the people inside the office. They will then scan the item if there is a tracking number (if you use the online parcel system to create your labels ) the they will then ship it off. You stated that you shipped it off to a client not to be shipped back to you so it will not come back to your company. It will be delivered to the client.

Please let me know if you have further questions and Merry Christmas!

Hope

Expert:  Cher replied 11 months ago.

Hi again,

This is Cher. I'm the first expert who answered your question.

My apologies that the expert who answered after me, misunderstood your question. From your description, it is clear that you mailed these documents to a client with a UPS return label, so the documents could be returned to YOUR company, postage paid. As I mentioned in my initial answer to you, if she dropped it in a USPS box by accident, USPS will make sure that the documents are transferred to a UPS branch and/or are sent to your company. These two companies (UPS and USPS) experience these mix-ups all the time and know how to handle them; they work together very often. Here is an example of what I mean:

https://www.ups.com/content/us/en/resources/sri/umc_sp_basic_definition.html

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If you found my answers helpful, please take a moment to Rate, so I am credited by the site for my assistance. Thank you so much!

Warmest wishes,

Cher

Expert:  Briarcliff767 replied 11 months ago.

Hi,

I am sorry that you are being pulled it different directions. Let me help you understand a little better. If you went into the UPS store to mail a package you would pay UPS rates and it might get helped being mailed by USPS if they chose your package or letter to be sent that way depending on the quickness you need it there. Your associate dropping it off into a USPS drop box rather than taking the package into the office to be mailed UPS does not follow under the only way that USP and USPS work together with "suretpost service" To be completely clear this is not a process used by the drop of boxes. Only if you went into the location they would then offer a route that the other carrier uses to get it quicker than the USPS would.

I am so sorry that you are being confused but to be clear the package will most likely get to your client but the process that you asked to have an ANSWER on is what I stated.

Hope