Hello, and welcome!My name is ***** ***** it will be my pleasure to assist you today.
Oh my goodness! No, this isn't something that happens often. However, if your safe is a 'few' years old and out of warranty, contact the company and request that they send you a technician to fix the door at their cost (if it's fixable) or that they send you a brand new safe, because the door was defective. They almost always stand behind their products, even if out of warranty.
Here is their Customer Service contact information:
Phone: 1 (800) 828- 1438
Fax: 585- 381- 2940
Hours of Operation:Monday - Friday, 7:30 AM - 5:00 PM CST
I wish you much good luck with your safe!
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