How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chester Your Own Question

Chester
Chester, Safes Expert
Category: General
Satisfied Customers: 790
Experience:  Safes Expert
69243481
Type Your Safes Question Here...
Chester is online now
A new question is answered every 9 seconds

Sentry safe class 350- 2hr, bought it 8 years ago:

Customer Question

Sentry safe class 350- 2hr, bought it 8 years ago : electronic lock stopped working , mechanic key is available but does not work alone without electronic key
Door is opened , can not close it , battery is OK
What can be done?
Submitted: 4 months ago.
Category: Safes
Expert:  Chester replied 4 months ago.

Hi and welcome to JustAnswer,

Im so sorry that no one else has responded to you.

Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?

Customer: replied 4 months ago.
Expert:  Chester replied 4 months ago.

Thanks for your response. Are you sure that your combination is correct?

Customer: replied 4 months ago.
I also tried the combination written on Master key to overcome the combination
Please note that the door is opened but can not be closed even using mechanic key
Customer: replied 4 months ago.
Are you familiar with that specific safe?
Expert:  Chester replied 4 months ago.

Thanks for your response.

Initially, try to slightly bump the front door of your safe (where the mechanism installed) because it possibly have stuck up parts. If you able to able to access the internal mechanism try to spray it with WD40.

Also sometimes its battery problem, even you think your battery is OK but sometimes it doesn't have enough power to energized the actuator.

Please reply if you still have questions.

Hope this information will be helpful.

IMPORTANT: RATING IS REQUIRED!! If you are satisfied to my answer please don't forget to rate,,EXCELLENT OR GOOD rating and BONUS are greatly appreciated...

Customer: replied 4 months ago.

where is access to battery located, can not find it?

Expert:  Chester replied 4 months ago.

Click this link to replace your battery. CLICK HERE

Hope this information will be helpful.

IMPORTANT: RATING IS REQUIRED!! If you are satisfied to my answer please don't forget to rate,,EXCELLENT OR GOOD rating and BONUS are greatly appreciated...

Customer: replied 3 months ago.

Changed battery, did other things you recommended, no luck.

Mechanic key can not overcome electronic one,despite it is turning well

The 4 (not 5 ) number key code, written on the mechanic key, when entered also did not help