Hello and thank you for your question.
I'm so sorry to hear this sad news about your wife. My best thoughts and prayers are with you both.
Can you tell me who is the manufacturer of your safe? Is it a Sentry or other brand? Also, what is the model number and does it have a 3 or 4 number combination?
Does it also need a key to open, in conjunction with the combination?
When you say the combination dial is inoperable, do you mean it doesn't move at all, when you try to turn it?
Are you 100% sure of the combination?
Thanks for all your additional information.
Please do not open any additional questions about this problem. I have received and responded to your question, to get some additional information.
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If your safe is manual/dial, here are the dialing sequences for the 3 and 4 number combination, as perhaps this is the problem:
First, 'clear' the combination by turning the dial a few times to the left or right; just be gentle--you don't want to break the dial.
3 number combination:
A. Start the dial at zero.B. Turn the dial to the left. Make sure ZEROpasses the pointer at least THREE times. Then stopat the first number of your combination.C. Turn the dial to the right. Stop the SECONDtime you reach the second number of yourcombination.D. Turn the dial to the left. Stop the FIRSTtime the pointer reaches the third number of yourcombination.
Clear the dial
4 number combination
Turn the dial to zero.
Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the fourth time).
Turn the dial to the right (clockwise), three times to the second number of the combination (pass your second number twice, stopping on it the third time).
Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
Turn the dial to the right to the last number (stop the first time on your last number).
I hope this helped. If you have an electronic combination key pad, please let me know and I will give you further instructions.
Also, if you do have a dial, and it refuses to move, spray some liquid graphite or WD-40 to help loosen it up.
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