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Cher, Safes-Expert
Category: General
Satisfied Customers: 20862
Experience:  Extensive Experience Resolving Safes Issues
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My batteries have gone dead and I can not open my safe. What

Customer Question

my batteries have gone dead and I can not open my safe. What do I do ?
Submitted: 3 months ago.
Category: Safes
Expert:  Cher replied 3 months ago.

Hello, and welcome.

Who is the manufacturer of your safe and what is the model number?

Do you know if the batteries are located on the inside or outside of the door and have you ever changed them, before?

Thanks for all your additional information and after you reply, it might take me a while to get back to you with a detailed answer, as I am leaving for an appointment, now. Your patience is greatly appreciated!

Best wishes,


Expert:  Cher replied 3 months ago.

Hello again,

I was hoping to get some additional information from you, but I can send you an answer now, and if you can supply the information I requested, if your safe is not made by Sentry, I can still try to help you.

If your safe is made by Sentry, the battery holder is typically on the outside of the door. If you have a round keypad, turn the outer portion to the right (clockwise), just a little bit, from the 12:00 position to the 2:00 position, remove, and inside, you will see the battery holder. Remove, carefully and replace your batteries with alkaline or lithium for electronics. Replace your battery holder and then replace your key pad, turning to the left, so it is secure, but not over-tightened.

If you have a rectangular keypad, look under it for a plastic panel with a tiny hole near the left or center. Take a pen point or the end of a paperclip and stick it in the hole, press in, and slide the plastic panel off, to the right. Inside, you will see the batter holder and repeat above instructions to change batteries, then replace the battery holder inside and slide the panel back on, to the left.

If your safe is not made by Sentry or does not have the batteries on the outside of the door, please provide this important information and I will be glad to continue.

Please be so kind as to rate my answer with positive feedback, as that is the only way I receive recognition for my assistance. Thank you very much!

Providing a positive rating will not end our conversation, should you need me for any follow-up. Simply click 'Reply' for clarification or additional information, if needed.

Best wishes,


Expert:  Cher replied 3 months ago.

Hello, again.

I was just checking in with you to find out if you received and read my answer and if it was helpful to you. DO you have a Sentry safe and did the instructions I provided, help you change the batteries? Please let me know. Thanks!

If you have any further questions, just click 'reply' and I will be glad to continue our conversation. Knowing the safe's manufacturer is very important.

Please do NOT rate until I have helped you to your satisfaction. Thanks!

Best wishes,