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Cher
Cher, Safes-Expert
Category: General
Satisfied Customers: 20975
Experience:  Extensive Experience Resolving Safes Issues
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I lost my factory code now im lock out

Customer Question

I lost my factory code now im lock out
Submitted: 5 months ago.
Category: Safes
Expert:  Cher replied 5 months ago.

Hello, Kema and welcome!

My name is ***** ***** I will be glad to assist you.

Who is the manufacturer of the safe? Is it Sentry?

What is the model number?

Thanks,

Cher

Customer: replied 5 months ago.

Model #sfw123es seial A-079101

Expert:  Cher replied 5 months ago.

Hello, again and thanks for your very helpful reply.

Yes, I see it is a Sentry safe. It's very important that you have both the serial number and model number so you can request your original, factory-set combination from Sentry. They are the only ones who can retrieve this for you, as no safe combinations are available online for your safety and protection.

Please visit the following webpage, follow all instructions and you could have your combination in as little as 2 days after they process it. As you can see, if you request expedited service for an additional fee, you will get your combination in 1-2 days.

https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination

I hope you recover your combination from the manufacturer, soon and all will be well with your safe!

I hope you found this answer helpful and will please take a moment to select a positive rating from the stars at the top of your page, then click 'submit;' this is the only way I will receive credit for assisting you. Thank you very much!

Even after rating, I will always be available if you need additional information; just click 'reply' and I will be glad to continue.

Warmest wishes,
Cher

Expert:  Cher replied 5 months ago.

Hi again, Kema.

I''m just checking in with you to make sure you received my answer and found it helpful. If you found it helpful, please say so, here. Thanks!

It would be greatly appreciated if you could kindly select a positive rating from the ratings box on your page, as this is the only way I will receive credit for my assistance. This will incur no additional charge for you. Thank you very much!

Even after rating, this will not close our communication; I will always be here for you, if you need any additional information.

Warmest regards,

Cher

Expert:  Cher replied 5 months ago.

Hello again, Kema.

It seems that you have not yet read my answer on how to retrieve your safe combination from the manufacturer, Sentry. I hope you are able to read my answer and start the process of recovering your combination, so you can open your safe. If you have any problems accessing the answer, please let me know and I will be happy to help.

Once you read my answer, please let me know if you found it helpful and if so, let me know here and/or select a positive rating from the ratings box on your answer page. That is the only way I will receive recognition for helping you. Thank you very much!

Warmest wishes,

Cher