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Mr. Gregory White
Mr. Gregory White, Safes-expert
Category: General
Satisfied Customers: 5230
Experience:  Over 10 years as general researcher and repair.
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I have s sentry safe with a 4 digit combination

Customer Question

I have s sentry safe with a 4 digit combination and am trying to get in. Tried any number of turning the dials first left then right, 4 then 3 then 2 than stopping on the last and it isn't opening. Help!!!

This is an emergency so please CANCEL THIS REQUEST!

Submitted: 7 months ago.
Category: Safes
Expert:  Mr. Gregory White replied 7 months ago.
Your combination is either a 3 number combination or a 4 number combination and the steps vary based on which one - both sets of directions are below.3-NUMBER COMBINATION(Cannot be changed)1. To unlock and openBefore dialing your combination, simply insert thekey (if equipped) in the lock and turn until theplunger pops out. Remove key.NOTE: The safe will lock if key lock cylinder is pressed in with or without key.A. Start the dial at zero.B. Turn the dial to the left. Make sure ZEROpasses the pointer at least THREE times. Then stopat the first number of your combination.C. Turn the dial to the right. Stop theSECOND time you reach the second number ofyour combination.D. Turn the dial to the left. Stop the FIRSTtime the pointer reaches the third number of yourcombination.2. To close and lockYou can relock the safe in two ways. With thedoor closed, depress the key lock (if equipped)with your finger, or spin the combination dial onefull turn. For greatest security, do both. (Makesure the door handle is in the horizontal position.)4-NUMBER COMBINATION(Cannot be changed)1. To unlock and openBefore dialing your combination, simply insert thekey (if equipped) in the lock and turn until theplunger pops out. Remove key.A. Point the dial to zero.B. Turn the dial to the left. Make sure ZEROpasses the pointer at least FOUR times. Then stopat the first number of your combination.C. Turn the dial to the right. Stop the THIRDtime you reach the second number of yourcombination.D. Turn the dial to the left. Stop the SECONDtime you reach the combination’s third number.E. Turn the dial to the right. Stop the FIRSTtime you reach the last number of yourcombination.2. To close and lockYou can relock the safe in two ways. With thedoor closed, depress the key lock (if equipped)with your finger, or spin the combination dialone full turn. For greatest security, do both.(Make sure the door handle is in the horizontal position.)If this does not work, reply back so we can continue to troubleshoot.:-)