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Mr. Gregory White
Mr. Gregory White, Safes-expert
Category: General
Satisfied Customers: 5238
Experience:  Over 10 years as general researcher and repair.
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My sentry a3860 opened this morning but had no power this afternoon.

Customer Question

My sentry a3860 opened this morning but had no power this afternoon. I removed the battery holder and found that the bottom had broken away. Tried to open with the key and when the lock popped out I thought the handle should go down and the safe open. It won't move. If I can't get the electronic lock to work and the is useless, what then. Help!
Submitted: 8 months ago.
Category: Safes
Expert:  Mr. Gregory White replied 8 months ago.
Hello, my name is ***** ***** the key and the digital code is required and if that is broken, you will need to take to (or contact) a locksmith to help get it opened. I wish I had better news on this but the key alone will not open this safe.
Customer: replied 8 months ago.
Humbug
Expert:  Mr. Gregory White replied 8 months ago.
I am so sorry to have to deliver bad news! Always hate that. :( Hope all works out - have a wonderful week.