How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cher Your Own Question

Cher
Cher, Safes-Expert
Category: General
Satisfied Customers: 20975
Experience:  Extensive Experience Resolving Safes Issues
1470369
Type Your Safes Question Here...
Cher is online now
A new question is answered every 9 seconds

My sibs and I found a sentry supreme 5330 in my mom in my

Customer Question

my sibs and I found a sentry supreme 5330 in my mom in my mom in my mom's home after her death but cannot find the combination
JA: Thanks. Can you give me any more details about your issue?
Customer: we cannot open the sentry supreme w/o a combination and with my mother's passing.............
JA: OK got it. Last thing — generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Safes
Expert:  Cher replied 10 months ago.

Hello, and welcome!

Thank you for requesting my help with your safes question.

My heartfelt condolences on the passing of your mom.

Can you find the original owner's manual?

Best wishes,

Cher

Expert:  Cher replied 10 months ago.

Hello again,

The only way to retrieve an original combination is from the manufacturer, Sentry. It's a simple procedure. Just visit this webpage and follow directions:

https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination

As you can see, if this is urgent, you can request expedited shipping and receive the combination within 2 days, for an additional fee.

I hope this helps and you are able to get your mom's safe opened, soon!

Please be so kind as to rate my answer with positive feedback; that is the only way I receive credit for my assistance. Thank you very much!

Providing a positive rating will not end our conversation, should you need me for any follow-up. Simply click 'Reply' for clarification or additional information, if needed, and I will be happy to continue.

Warmest regards,

Cher

Expert:  Cher replied 10 months ago.

Hello again,

I'm just checking in with you to see if you were able to request your safe combination from Sentry and/or if you need any additional information.

Please let me know if you found my answer helpful. Thanks so much!

Warmest wishes,

Cher