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Chester
Chester, Coffee Machine Repair Expert
Category: General
Satisfied Customers: 790
Experience:  Coffee Machine Tech
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Morning, I would like to replace the head gasket seal (ring)

Customer Question

Morning,
I would like to replace the head gasket seal (ring) on my Dream. I believe it is an older model. On the label on the bottom is indicated:
Dream M.F.
048166
7/2006
DR118
Nothing said model number or the like.
I have read that some people (one person in particular whose machine and label match mine) bought the tune up kit from Seattle Coffee and the parts didn't fit. Please help. I have been all over the internet and even called places for parts with no luck. The folks at1st-line were not helpful at all.
I have found several O rings for sale at Cafe parts.
Since a good fit is key, I would really like to find the right part. I am sure other parts need replacing as well. A friend gave me the machine and I doubt if she ever cleaned or replaced anything.
Sorry about the long message. I am very frustrated :/
Debbie ***@******.***
Submitted: 4 months ago.
Category: Coffee Machine Repair
Expert:  Chester replied 4 months ago.

Hi and welcome to Just answer.

Initially, is it ascaso dream or innova dream machine?

Customer: replied 4 months ago.

Hello Chester,

It is an Ascaso Dream.

Any clues where I can purchase a head gasket seal? and what the part is called or item #?

From original request:

I would like to replace the head gasket seal (ring) on my Dream. I believe it is an older model. On the label on the bottom is indicated:

Dream M.F.
048166
7/2006
DR118

Expert:  Chester replied 3 months ago.

Hi sorry for the late response. I did not noticed your reply.

You can order the parts here. https://www.seattlecoffeegear.com/seattle-coffee-gear-tune-up-kit-for-ascaso-dream

Hope this information will be helpful.

IMPORTANT: RATING IS REQUIRED!! If you are satisfied to my answer please don't forget to rate,,EXCELLENT OR GOOD rating and BONUS are greatly appreciated...

Customer: replied 3 months ago.

Morning Chester,

I don't want to rate your service as poor. However, if you read my initial request, you will see that I had already done online research and found the tune-up kit from Seattle Coffee Gear.

And that it doesn't always fit and that several people, especially one whose Ascaso Dream matched my numbers from the label and judging from the photo that was posted looked just like mine.

So, as you can see, the information you provided was information I already had. I didn't want to order something that didn't work. I was hoping for a part number or size information that would indicate the correct part.

I suppose it was silly of me to spend $25 on this service, rather than take a chance on the tune up kit for $29.95.

Thank you anyway, but I have made an appointment to take the machine in for an overhaul/tune-up and cleaning, which I am sure it could use.

So, there is no need to continue our correspondence. I have already spend hours researching this myself. I am not sure how to rate you or this service, any suggestions?

Sincerely,

Debbie

Expert:  Chester replied 3 months ago.

I understand I am sorry that I did not have a way to help you because I have no access to that kind of model right now and the parts is very hard to find. I wish I can come and fix your machine.

Anyway if you are not satisfied to my service just leave as is and I will request to cancel your question.

Thank you very much for trusting and using Just answer.

Customer: replied 3 months ago.

Good morning Chester,

Thank you you for understanding that you were unable to help me and suggesting that you would request having my question removed. were you able to get my question removed? If you were able to do that, I would certainly give you a high rating. Would that mean I would have a refund? I think the best thing for me to do is to take my machine into a shop that has all the parts.

Please let me know if I can expect a refund and where I can explain that it was not your fault, just a difficult situation.

Thank you,

Debbie

Expert:  Chester replied 3 months ago.

OK thanks Debbie your kind approach and understanding is enough for me so no need to rate my service as positive. I will not request you for refund.

Thank you for using our service. Please come back if you have problem on everything.

Best regards,

Chester