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Chester
Chester, Coffee Machine Repair Expert
Category: General
Satisfied Customers: 790
Experience:  Coffee Machine Tech
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I have a Model M831 (s/n 31-2000-1045897)

Customer Question

I have a Model M831 (s/n 31-2000-1045897) that does not work. It has been several weeks since I last used it at which time it worked fine. I pour in fresh water, lift the Brewer Handle and insert a K cup. The water will NOT drain at all into the Brewer. Hence no operation. What do I do now to make it work? XXXXXXX XXX XXXX XXXX XXXX XXXXX, In XXXX Tele: XXX-XXX-XXXXCell: XXX-XXXX

Submitted: 1 year ago.
Category: Coffee Machine Repair
Expert:  Chester replied 1 year ago.
Hi and welcome to just answer. Please let me know your make and model, I can't find your model provided on my list even on online store. Please double check it. serial is not needed. Please let me know,Chester
Customer: replied 1 year ago.

It is a Model B31...not the number I previously stated.

Vic Wagner

Expert:  Chester replied 1 year ago.
Initially, it possibly have airlock in the pump and water intake system
Sometimes you need to get rough on your machine in able to remove the clog air on water line. slamming the water tank into machine sometimes help. If still, unplug your machine, remove water and turn the machine upside down or shake your machine if possible.
Let me know if you still have questions.
Hope this information will be helpful.
IMPORTANT: If you are satisfied to my answer please don't forget to rate,,GOOD OR EXCELLENT rating and BONUS are greatly appreciated...
Customer: replied 1 year ago.

I disconnected the machine , turned it upside down to remove the water and shook the machine vigoroursly and tapped on the machine's sides. I then put water back in the machine The water still will not drain into the brewer.

What's next?

Expert:  Chester replied 1 year ago.
Did you try to remove the k-cup and dispense hot water only?

If you able to dispense water without k-cup. Try to clean the needle then try to brew.

If you did not able to dispense water, the problem is usually on pump or flow meter. That is not for home or DIY repair. You need to send your machine to repair shop if that is the case.

Hope this information will be helpful.

IMPORTANT: If you are satisfied to my answer please don't forget to rate,,GOOD OR EXCELLENT rating and BONUS are greatly appreciated...