Hi, I understand that you have issues with playing movies. This kind of issues could be really frustrating.
Have you tried playing movies in Windows using Windows media player? Otherwise, please let me know the details about the name of the operating system with its version, Name of the video playing software that you are using so that I can better assist you.
Also, kindly try to play a different movie file. If that playing fine, there might be some issues with that specific movie file that you have tried to play. Also, there might be some additional software (codec) needed to play those specific file.
In the meantime, you may try installing VLC media player from www.videolan.org and try to play that movie file. Almost all video formats will be played in this player.
Please respond with the answers to my questions, so that I can better help with this issue.
Have a great day
I hope you can play the videos now. Thank you.