How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask 123haris Your Own Question

123haris
123haris, Technical Support-expert
Category: General
Satisfied Customers: 7
Experience:  BSc electronics with computer hardware
50609096
Type Your Technical Support Question Here...
123haris is online now
A new question is answered every 9 seconds

I'm using Windows 7 and have an external hard drive

Customer Question

I'm using Windows 7 and have an external hard drive attached. When I start windows I can access the files fine, however toward the middle of the day it won't allow me to write to it or open any files. I'm not sure what changed. It's really bad because we use this external hard drive for business.

Submitted: 1 year ago.
Category: Technical Support
Expert:  123haris replied 1 year ago.

Have you tried accessing it from safemode? Also, please try connecting it to a different USB port of your computer.

Expert:  123haris replied 1 year ago.

Also, if you are using a USB cable to connect it to your computer, pls check that also. If you have any other USB cable pls try to connect using it

Expert:  123haris replied 1 year ago.

Possible causes of this issue are corrupted file system in hard drive, bad usb cable or usb port and issues with the external hard drive. If the above steps not worked, you may try copying the files from the hard disk immediately after detecting it. Then, you may format that external hard drive.

Expert:  123haris replied 1 year ago.

If you have any questions, please ask me. I am very happy to help you. I understand how frustrating this kind of issues.

Expert:  123haris replied 1 year ago.

If you have any other computer, you may try connecting it to that computer.

Expert:  123haris replied 1 year ago.

In rare cases, Viruses also causes this kind of issues. If your computer have a good anti virus to scan the external-drive, please try to scan using it