Hi and welcome to Just answer.
Initially, did you able to turn your hand wheel manually?
yes. i can turn it both ways. my machine is an entrepreneur 650.
This error is appear as soon as you power on your machine?
i load a design and when i push start to stitch the design it comes up then. pushing close does not make it reset.
Did you try to restart your machine?
Thanks for your response.
I will be honest with you, your machine now have complicated problem and that is not for user/DIY fix. There are 3 possible causes its either index sensor, index motor or main PCB and its wiring/connectors. Sensor and motor I mentioned is part of needle case/needle bar mechanism.
Either of this case/problem s not for DIY so you need to call your dealer and send your machine for repair. I am sorry to be a bearer of the bad news.
thank you. i was afraid of this!
I am sorry.
Are we good?
Don't be afraid that is not a main board problem. Very rare on this kind of problem that has main cpu base n my experience its either loose wires and connectors, sensor is most likely.
Hope this information will be helpful.
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I'm just following up with you to see how everything is going. Did my answer help?
Let me know,Chester