Hi and welcome to JustAnswer,
Im so sorry that no one else has responded to you.
Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?
Yes, I was already billed for this service, so if you can answer my question, please do so, but if not I'm requesting a refund.
I am sorry but I will not familiar to your machine.
You can email our customer service at***@******.***