Hi and welcome to JustAnswer,
Im so sorry that no one else has responded to you.
Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?
Well, I gave up on getting an answer and got a refund of my deposit. I am sending the machine back to the seller hoping for a fix or an exchange.
Just email our customer service at***@******.***