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Chester
Chester, Sewing Machine Repair Expert
Category: General
Satisfied Customers: 791
Experience:  Sewing Machine Repair Expert
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I can't get my new Janome dc2015 to start. I keep getting

Customer Question

I can't get my new Janome dc2015 to start. I keep getting the Lo message on my screen. I have tried the auto and peddle.
Submitted: 10 months ago.
Category: sewing machine repair
Expert:  Chester replied 10 months ago.

Hi and welcome to Just answer.

Initially, may I know if you have thread tangled on the bobbin area? Did your hand wheel moves freely and the needle move up and down?

Customer: replied 10 months ago.

The thread isn't tangled. The wheel moves freely and needle moves up and down

Customer: replied 10 months ago.

It won't even wind the bobbin. Get same message

Customer: replied 10 months ago.

Are you still there?

Expert:  Chester replied 10 months ago.

Yes I am still here. May I know how old your machine?

Customer: replied 10 months ago.

I just pulled it out of the box

Expert:  Chester replied 10 months ago.

Ok this is what you need to do. That Lo error means "Low voltage" usually it cause jammed or thread tangled. However, if the machine has no tangled threads or anything. Try to unplug your machine and let it rest for at least 20 minutes and try to plug your machine in a different outlet with solo (1) load on the outlet.

If still you have factory defect control board or motor. In this case you have to call your dealer.

Hope this information will be helpful.

IMPORTANT: RATING IS REQUIRED!! If you are satisfied to my answer please don't forget to rate,,EXCELLENT OR GOOD rating and BONUS are greatly appreciated...

Customer: replied 10 months ago.

Are you still checking for me?

Expert:  Chester replied 10 months ago.

Hi did you got my last response?