How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chester Your Own Question

Chester
Chester, Sewing Machine Repair Expert
Category: General
Satisfied Customers: 341
Experience:  Sewing Machine Repair Expert
69243481
Type Your sewing machine repair Question Here...
Chester is online now
A new question is answered every 9 seconds

When trying to open Janine digitizer pro I'm getting an

Customer Question

When trying to open Janine digitizer pro I'm getting an error msg. Exception violation exception code 5 exception flags 0 exception address 005feefb. Number parameters 2 setup address 004011A0
Offset of exception 001 FDD5B
Submitted: 11 months ago.
Category: sewing machine repair
Expert:  Chester replied 11 months ago.

Hi and welcome to Justanswer.

May I know what is the operating system of your computer?

Did you used it using same computer with same operating system before without any problem?

Please let me know,

Chester

Customer: replied 11 months ago.
Windows on both the old and new computers. I was able to edit a design and save it. However, when trying to reopen I started getting the error msg on the new computer. I've uninstalled and reinstalled.
Expert:  Chester replied 11 months ago.

Please let me know what is the OS of your old and new PC?

Customer: replied 11 months ago.
Both computers use Windows 7. I've used it several times on the old Dell computer before getting the error message. I did get it to let me start using it on the Toshiba but was short lived.