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Chester
Chester, Sewing Machine Repair Expert
Category: General
Satisfied Customers: 790
Experience:  Sewing Machine Repair Expert
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I have a Sapphire 830 which was just 'serviced" at great

Customer Question

I have a Sapphire 830 which was just 'serviced" at great cost and the tension is not right again despite setting the tension to the recommended '5'. I have had this problem previously and it seems to be a common problem with this model. As I cannot adjust the bobbin is there some other solution?
Submitted: 11 months ago.
Category: sewing machine repair
Expert:  Chester replied 10 months ago.

Hi and welcome to Just answer.

May I know what happen to the thread when you sew? Is it tangled under the fabric or loose on top of fabric?

Please let me know,

Chester

Customer: replied 10 months ago.

loose on top of fabric

Expert:  Chester replied 10 months ago.

Hi again,

If loose on the top fabric your lower tension is too loose. Please try to adjust your bobbin tension CLICK HERE.

Or you can try a yoyo/drop test watch this video on how to. CLICK HERE

Hope this initial info helps,

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Expert:  Chester replied 10 months ago.

Hi,

I am just following up to see how everything is going. Did my answer help?

Please let me know,

Chester