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Chester
Chester, Sewing Machine Repair Expert
Category: General
Satisfied Customers: 790
Experience:  Sewing Machine Repair Expert
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We own a Janome 1600P sewing machine... while machine

Customer Question

We own a Janome 1600P sewing machine... while machine quilting, it decided that it stopped stitching... what we have discovered is that the top thread isn't picking up the bobbin thread... upon doing many things, and trying to fix it... at our wit's end! we need to get this fixed, any ideas on what to do?
Submitted: 11 months ago.
Category: sewing machine repair
Expert:  Chester replied 11 months ago.

Hi and welcome to Just answer.

Initially, it sounds like you have timing issue. Please refer to my below solution to check/repair your machine.

Remove the bobbin case and bobbin., turn the machine so you can see the needle as it enters
the area where you removed the bobbin case. (for clarity, this area is commonly called
the hook and race area) as you turn the handwheel, you will see a curved or semi-circular
piece turning towards the needle. This part, called the hook will have a point on it
which should pass behind the needle approx. 1.5 to 3.0 mm above the eye of the needle.
If this is not the case then either the needle-bar or the hook are out of timing.
This applies to all sewing machines of any make or model. This can be a simple repair
if the needle-bar is too high or too low, but more difficult if the hook is incorrectly timed.

If the needle bar is out of time you can fix it yourself otherwise, hook timing is definitely a high level repair that needs a professional approach.

For needle bar height, remove the cover (face plate) then you will see the needle bar. There is a screw there that need to loosen in able to adjust higher or lower the the needle bar height.

Please note: Mark the original position of needle bar. If still persist, you have to send your machine to repair shop or dealer for fix the hook timing.

Hope this information will be helpful.

IMPORTANT: RATING IS REQUIRED!! If you are satisfied to my answer please don't forget to rate,,EXCELLENT OR GOOD rating and BONUS are greatly appreciated...

Customer: replied 11 months ago.

What position should the "hook" be in when needle is completely down?

Customer: replied 11 months ago.

what position should the hook be in when the needle is completely down, trying to pick up bobbin thread?

Expert:  Chester replied 11 months ago.

It should pass behind the needle approx. 1.5 to 3.0 mm above the eye of the needle.

Customer: replied 11 months ago.

We have tried all that you have told us, and to no avail... the machine still does not work... we have to have this working ASAP to get the quilts done BEFORE Christmas... Thus being said, we have taken our machine to the sewing shop to be repaired.... Kindly we ask for our $45 to be credited to our account, as the advice you gave us did not fix it.

Thank you

Lori Howard

Expert:  Chester replied 11 months ago.

OK thanks for your response.

In that case, I have no access regarding your request. Just email customer service on***@******.***