How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chester Your Own Question

Chester
Chester, Sewing Machine Repair Expert
Category: General
Satisfied Customers: 341
Experience:  Sewing Machine Repair Expert
69243481
Type Your sewing machine repair Question Here...
Chester is online now
A new question is answered every 9 seconds

My wife has a Singer XL5000 that she has never really used

Customer Question

Hello, My wife has a Singer XL5000 that she has never really used (we bought it new). We have moved a few times but it was packed back in the original shipping box like it was new. We took it out so she could use it and the Thread Exchanger starts going upon turning it on. It is just seems to be in an endless loop. Any ideas what this would be?
Thank you
Submitted: 1 year ago.
Category: sewing machine repair
Expert:  Chester replied 1 year ago.

Hi and welcome to JustAnswer,

Im so sorry that no one else has responded to you.

Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?

Customer: replied 1 year ago.

Hello, Yes no one had responded yet.

Expert:  Chester replied 1 year ago.

Where is the looping portion above or underneath the fabric?

Have you try to re-seat the bobbin case and bobbin. make sure it lock firmly.

Customer: replied 1 year ago.

can I send a short video of what it is doing? I will try that now.

Customer: replied 1 year ago.

It will thread the needle but as soon as you turn in on it starts running making noise. If I put the Thread Exchanger on it will flip the bales up and down. Nothing will stop this from running. Like I said the machine was never really used I still have the receipt from 2004 when i bought it for my wife new.

Customer: replied 1 year ago.

The endless loop is the noise it makes it is trying to run the thread exchanger when it is not even on. If I put it on the thread exchanger and turn it on it does the same noise but will run the bails of the thread exchanger up and down.

Upon powering on it should not do anything until you push a command button.

Here is a link to a video of it running from start up.

https://www.facebook.com/la.hanes.3/videos/1641197516148575/

Customer: replied 1 year ago.
Relist: Answer quality.
No answer was given to help fix my sewing machine.
Customer: replied 1 year ago.
Relist: No answer yet.