Hi and welcome to Just answer.
May I know if you are able to remove the top cover or access the presser foot mechanism inside?
Please let me know,
Sorry, I don't even see anyway to get it off. I am an old lady and not very good at anything complicated. I also just wanted this one time and did not check anything like a service period. I hope I won't get charged for continuing service after this time.
Did you try to turn the lifter all the way and then all the way down repeatedly and see if there is a changes?
Yes, I have been trying for a couple of days with every thing I know and it just won't work. I can press it down by hand and that way it will be able to sew.
That is usually cause of hardened or gummed up lubricant on your presser foot mechanism inside. This is not a major repair, you need a flat screw driver to pry off the face plate cover, hair blower and aerosol spray for sewing machine.
Did you wish to proceed?
Let me know
No, I do not feel that I am getting help that I paid for...sorry. I do not think I should have to pay so much for no help.
I will help you to fixed your machine by giving you a instruction on how to.. We can't resolved your problem unless you done what I have suggested in you.
OK if that is your thought, just email our customer service on***@******.***