how do you reset a Janome Memory Craft 11000Se. I tried
how do you reset a Janome Memory Craft 11000Se. I tried to upgrade the software and never got to the blue screen while pressing down on the lock key and the thread down key. This machine is brand new and I have tried reinstalling the original 2.0 software, still never get to the blue screen. I did have the blue background screen with everything working fine when I first turned it own after unpacking it. Simply downloading the correct original software and pressing the two buttons while powering on, doesn't provide any result whatsoever.