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Chester
Chester, Sewing Machine Repair Expert
Category: General
Satisfied Customers: 790
Experience:  Sewing Machine Repair Expert
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Desloader (major,minor) error

Customer Question

: Desloader (major,minor) error comes up sfter software upgrade, and won't open. it worked fine prior whatcan i do o get it working again?
Submitted: 1 year ago.
Category: sewing machine repair
Expert:  Chester replied 1 year ago.
Hi and welcome to JustAnswer,

Im so sorry that no one else has responded to you.

Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?

If so, I need your make and model please.
Customer: replied 1 year ago.

Hi Sorry it took me so long to return

Expert:  Chester replied 1 year ago.
Hi as mentioned ealier I need your machine make and model.

Please give me all information I requested for me to give you a specific and all possible solution.

Thanks.
Customer: replied 1 year ago.

I have not received a solution as yet

Expert:  Chester replied 1 year ago.
Did you received my info request?

I said before I can give you a specific answer, I need your machine make and model.

Also I need your computer operating system.

Please let me know,
Chester
Customer: replied 1 year ago.

My machine is a Bernina 180 The Embtoidery software is V7 and i have windows 8.1 which worked before software update.

Expert:  Chester replied 1 year ago.
Hi again,

Have you update your software using online patch?

desloadr.exe is a malware/virus that usually getting from downloading specially software. That is why we can not recommend our customers to update the software online.

You need to do is visit your nearest Bernina dealer, that is the only way to get secure update and fix your problem.

Hope you understand the situation.

IMPORTANT: RATING IS REQUIRED!! If you are satisfied to my answer please don't forget to rate,,3-5 rating and BONUS are greatly appreciated...
Customer: replied 1 year ago.

I have done the online 'update patch' and thatis when it quit working.

Now it won't let me uninstal to start over.

At this point you've tried, but not a satisfactory solution .